Customer Success Lead at Outcess Solutions Nigeria Limited

Responsibilities

• Customer retention and internal sales.
• Improve ongoing customer relationships and networking.
• Implement success programs, contribute to sales and minimize churn.
• Upsell the company's product/services with the brand image.
• Review customer's complaints and concern and seek to improve the experience.
• Prepare reports and presentations with statistical data, as assigned.
• Excellent interpersonal skills, with the ability to communicate effectively with clients and management.

Requirements

• HND / Bachelor’s Degree or Master's Degree in Sales / Customer Service/Communications/Business Administration or other related fields.
• Candidate must be within the age bracket 25 - 45years
• Relevant experience (3 - 7 year) as a customer success lead is an advantage
• Strong negotiation skill.
• Excellent organizational and time-management skills
• High computer literacy and ability to learn new software.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba.
• Must have NYSC Discharge Certificate/Exemption letter.
• Must reside in Lagos preferably mainland axis.