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Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
About the role:
Our CX Research team plays a pivotal role in driving growth. We provide a deep understanding of customer needs, behaviors, and pain points to drive product innovation and enhance customer happiness. We’re looking for growth focused rock stars who are passionate about creating excellent customer experiences through actionable insights.
As a CX Research Analyst, you will be responsible for conducting quantitative and qualitative research to gain insights into customer experiences and preferences. You will work closely with cross-functional teams to translate research findings into actionable recommendations that drive business growth.
What you’ll get to to:
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