Dispatch Rider at a Logistics Company

Duty Station:  Cross River State (Roving across various areas in Calabar)

Job Overview:

A Dispatch Rider (delivery agent) is responsible for transporting goods and packages from a certain location to customers in a timely and professional manner. The role involves handling and delivering various types of items, ensuring they are delivered safely, and providing excellent customer service throughout the delivery process.

Key Responsibilities:

Pick up Delivery

• Collect goods or packages from a certain location.
• Deliver items to customers at specified addresses
• Ensure timely and efficient delivery of packages.

Customer Interaction

• Provide courteous and professional service to customers during deliveries.
• Confirm receipt of deliveries by obtaining customer signatures on delivery notes.
• Address any customer inquiries or issues related to deliveries.

Documentation and Report:

• Maintain accurate records of deliveries made, including time, date, and recipient details.
• Report any delivery discrepancies or issues to the supervisor

Safety and Compliance:

• Follow all traffic laws and regulations during deliveries.
• Handle packages with care to avoid damage.
• Adhere to company policies and procedures.
• Carry out routine and basic maintenance on the bike

Route Planning

• Plan and optimize delivery routes to ensure efficient use of time and resources.
• Use GPS or other navigation tools to locate addresses and plan routes.

Qualifications:

• Candidate must have at least finish Secondary school.
• Candidate must have a rider’s license
• Familiarity with GPS and navigation tools.
• Good communication and customer service skills.
• Ability to work independently and manage time effectively.
• Previous experience in a delivery or courier role is an added advantage
• Knowledge of local area and routes.
• Basic knowledge of vehicle maintenance.

Working Conditions:

• May require working early mornings, evenings, weekends, and holidays.
• Job involves spending long hours driving and delivering packages.