Dispatch Rider at R-Jolad Hospital

Position Summary: 

• The Dispatch Rider is responsible for the efficient and timely delivery of medical supplies, documents, and equipment within and outside the hospital premises.
• This role requires excellent riding skills, a strong understanding of emergency protocols, and a commitment to patient safety and care.

Core Working Relationships/Key Stakeholders

Internal on-site

• All employees, Management team, all Department Heads,

External

• Vendors, Customers, Regulatory Bodies, etc.

Accountabilities:

• Shall work with and under the supervision of the Facility Officer.

Key Responsibilities

• Transport medical supplies, documents, and equipment between hospital departments, clinics, laboratories, and external locations as required.
• Ensure timely and efficient delivery of items to designated destinations, following predetermined routes and schedules.
• Verify delivery instructions, addresses, and recipient details to ensure accurate and error-free
• Collect and deliver urgent medical samples, specimens, and reports in a timely and secure manner, prioritizing time-sensitive deliveries
• Perform routine inspections and maintenance checks on the dispatch motorcycle, including fueling, oil checks, tire pressure, and general
• Report any mechanical issues, malfunctions, or damage to the motorcycle promptly to the designated supervisor or maintenance department for repairs and servicing.
• Ensure that the motorcycle is in roadworthy condition at all times and comply with all vehicle safety regulations and standards.
• Adhere to all traffic laws, regulations, and safety guidelines while operating the motorcycle on public roads and hospital premises.
• Wear appropriate safety gear, including helmets, reflective vests, and protective clothing, to minimize the risk of accidents and injuries.
• Maintain a high level of awareness and alertness while riding, anticipating potential hazards, and taking proactive measures to avoid accidents and ensure personal safety.
• Follow established protocols and procedures for handling hazardous materials, fragile items, and confidential documents during transportation.
• Maintain accurate records of all deliveries, including delivery times, recipient signatures, and any relevant delivery notes or comments.
• Complete delivery logs, trip reports, and other documentation as required, ensuring thorough and organized record-keeping practices.
• Provide timely updates and status reports on delivery progress, delays, or issues encountered during transit to the dispatch coordinator or supervisor.
• Provide courteous and professional service to internal staff, external clients, and recipients during deliveries, demonstrating a positive and helpful attitude at all times.
• Address inquiries, concerns, and requests from recipients promptly and effectively, striving to exceed customer expectations and deliver exceptional service experiences.
• Maintain good communication and rapport with dispatch coordinators, colleagues, and recipients to facilitate smooth and efficient delivery operations.

Qualifications and Competencies

• High school diploma or equivalent
• Valid motorcycle rider’s
• Knowledge of emergency procedures and first aid
• Basic knowledge of vehicle maintenance and
• Ability to perform routine checks and report any issues promptly
• Physically fit and able to handle the demands of motorcycle riding and delivery

Experience

• Proven experience as a dispatch rider, preferably in a healthcare or transportation
• Experience working within a healthcare environment, understanding hospital operations and patient care standards.
• Experience in responding to emergencies or high-pressure situations while
• Experience in a customer service role, demonstrating the ability to interact positively with a diverse group of people.
• Proven track record of providing high-quality service and resolving conflicts

Key Skills

• Proficient and safe driving abilities with a clean driving
• Strong knowledge of local routes, traffic patterns, and alternative
• Proficiency with GPS devices and navigation apps to ensure timely arrivals and
• Ability to manage schedules effectively to ensure timely
• Punctuality in picking up and dropping off
• Understanding of patient needs and ability to assist with entry and exit from the
• Adherence to road safety regulations and hospital
• Clear and effective verbal communication skills for interacting with patients, staff, and medical
• Ability to follow instructions and relay information
• Maintaining accurate records of trips, mileage, and any
• Proficiency with basic administrative tasks related to transportation

Personal Qualities

• Dependable and trustworthy in managing transportation schedules and
• Commitment to punctuality and consistency in
• Ability to remain calm and patient in stressful or high-pressure situations, such as heavy traffic or
• Willingness to assist patients with special needs and address their
• Maintaining a professional demeanor in all interactions with patients, staff, and other
• Adherence to hospital policies, dress codes, and behavioral
• Flexibility to adjust to changing schedules, routes, and logistics
• Openness to feedback and willingness to improve skills and
• Careful attention to detail in following driving routes, hospital protocols, and safety