Job Opportunities at R-Jolad Hospital

Job Summary:

• To assist the medical director and team in the execution of various administrative operations of the hospital, including collaborating with various departments to optimize workflow and ensure compliance with healthcare regulations.
• Duties will include, but are not limited to: analysis of clinical data and generation of strategy reports, including tracking of mortalities, outcomes, complaint resolution, and compliance with SOPS and institutional policies and guidelines.
• Function as a key team member to assist the medical director with preparations related to Safecare assessments and international hospital accreditation.
• Drafting, reviewing, and evaluating compliance with institutional policies, SOPS, and guidelines.
• Oversight of hospital clinical governance teams as delegated by the medical director.

Core Working Relationships/Key Stakeholders

Internal

• Medical Director, physicians and nurses of all cadres, clinical administration team, director of training, patient care advocacy team, laboratory and pharmacy personnel, COO

External

• Patients, Locums consultants, health care agencies and accreditors, and suppliers of medical and non-medical equipment and consumables

Accountabilities: Shall work with and under the supervision of the medical director.

Key Responsibilities

• Assist the medical director in developing and implementing institutional guidelines and policies for the R-Jolad system to harmonize clinical practice and drive revenue.
• Assist with the management of consultant and specialty clinic schedules and rosters.
• Support the recruitment process for new lines of service.
• Collate, organize, and analyze clinical, and operational data related to the outcome of care, such as mortalities, falls, hospital-acquired infections, etc.
• Draft and review the implementation of standard operating procedures (SOPs) and quality processes with the medical director.
• Work closely with clinical quality to implement practice guidelines and innovative solutions.
• Support the medical director with administrative tasks as required.
• Stand in with external agencies such as the Association of Private Healthcare Practitioners.
• Any other duties assigned by the Medical Director

Qualifications and Competencies

• A degree in Medicine (MBBS) or Nursing (BNSC) is required, along with a valid medical or nursing license.
• Additional qualifications in healthcare administration, public health, or business administration may be preferred.
• Previous experience in a similar administrative role within a healthcare setting is highly desirable.
• Strong understanding of medical terminology, healthcare regulations, and industry standards.
• Strong communication and interpersonal skills.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Sound decision-making and problem-solving abilities.
• Knowledge of healthcare administration principles.
• Proficiency in computer software applications commonly used in healthcare administration, such as electronic medical records systems and Microsoft Office Suite.

Experiences

• Prior clinical experience
• Familiarity with the healthcare financing landscape in Nigeria is an added advantage
• Experience with clinical administration and operations

Key Skills

• Good time management and punctuality
• Excellent communication skills
• Analytical and problem-solving skills
• Ability to follow policies and procedures
• Professional demeanor
• Proficient use of Microsoft office and outlook
• Ability to work as a team member and autonomously
• The ability to build a rapport with patients from a variety of
• backgrounds and communicate with their relatives and caregivers.
• Project management skills.

Personal Qualities

• Polite and confident
• Flexible, cooperative and able to multitask
• Positive, self-motivated and forward-thinking
• High levels of integrity and loyalty
• Sensitive and empathic
• Attention to detail

Deliverables: These are to be submitted to the medical director as required

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Position Summary: 

• The Pharmacy Technician plays a vital role in supporting the daily operations of the hospital’s pharmacy. They work collaboratively with pharmacists and healthcare professionals to ensure the safe and efficient distribution of medications to patients.
• The role involves medication preparation, inventory management, and maintaining strict adherence to pharmacy standards and regulatory guidelines.

Core Working Relationships/Key Stakeholders

Internal on-site

• Pharmacy team, Clinical Staff, Central Drug Store, etc

External

• Patients., Visitors, etc.

Accountabilities:

• Shall work with and under the supervision of the Superintendent Pharmacist.

Key Responsibilities

• Assist pharmacists in accurately dispensing prescribed medications to patients, ensuring the correct dosage and labeling.
• Actively participate in the stock and inventory count exercise according to the designated schedule. This entails engaging in thorough stock assessments, meticulously documenting inventory levels, and collaborating with fellow team members to ensure accuracy and efficiency throughout the counting process.
• Prepare unit dose medications and intravenous admixtures under the supervision of a licensed
• Verify prescription orders for accuracy, completeness, and adherence to physician
• Communicate with healthcare providers to clarify any discrepancies or issues related to
• Provide basic information to patients regarding medication usage, potential side effects, and proper
• Address patient inquiries and concerns with empathy and
• Strictly adhere to all pharmacy laws, regulations, and hospital policies to ensure
• Maintain confidentiality and security of patient information and prescription
• Prepare and compound medications, such as ointments, creams, and intravenous solutions, following established protocols and guidelines.
• Use pharmacy software and Electronic Medical Records (EMR) to accurately input and update patient information and prescription data.
• Generate reports and maintain documentation of pharmacy
• Provide excellent customer service to patients, healthcare professionals, and colleagues.
• Assist in resolving medication-related inquiries and issues in a courteous and efficient
• Identify potential drug interactions and consult with pharmacists or healthcare providers to prevent adverse reactions.
• Double-check prescription orders to verify accuracy, completeness, and adherence to physician instructions before dispensing.
• Ensure that medications are appropriately labeled, including dosages, instructions, and patient- specific information. Check packaging for tamper-evidence and expiration dates.
• Properly store medications, adhering to recommended conditions, temperature requirements, and security measures to prevent spoilage or contamination.
• Regularly monitor medication inventory levels, conduct audits, and ensure proper rotation to prevent expired or outdated medications from being dispensed.
• Promptly report any medication-related errors or adverse events to supervisory pharmacists and follow established procedures for incident reporting.
• Maintain strict aseptic techniques and sterile compounding practices when preparing intravenous medications and sterile products.
• Prioritize patient safety by verifying patient identity, ensuring correct medication, and providing counseling to patients on medication usage and potential side effects.
• Collaborate effectively with pharmacists, and other team members to streamline pharmacy operations and ensure medication quality.

Qualifications and Competencies

• School diploma or equivalent in Pharmacy Technician(required).
• State licensure or Certification as a Pharmacy Technician (required).
• Knowledge of pharmaceutical and medical
• Familiarity with pharmacy software and EMR
• Ability to accurately measure, mix, count, and label
• Proficiency in following prescriptions precisely and ensuring correct

Experience

• Previous experience as a pharmacy technician in a healthcare setting (preferred).
• Ability to manage multiple tasks efficiently and maintain organized
• Proficiency in managing pharmacy inventory, including ordering, stocking, and tracking
• Ability to maintain appropriate stock levels and prevent

Key Skills

• Strong attention to detail and excellent organizational
• Effective communication and interpersonal
• Ability to work well in a team and under the supervision of a licensed
• Understanding of and commitment to maintaining patient
• Meticulous approach to work, ensuring accuracy in all tasks, from data entry to medication
• Vigilance in double-checking work to avoid
• Persistence in the face of challenges and maintaining focus on providing excellent patient

Personal Qualities

• Honest and ethical behavior in all professional
• Commitment to maintaining patient confidentiality and adhering to ethical
• Dependable and punctual, ensuring that tasks are completed on
• Trustworthy in handling and managing medications and sensitive patient
• Ability to empathize with patients and provide compassionate
• Sensitivity to patients’ emotional and physical
• Ability to remain calm and patient in stressful
• Maintaining a professional demeanor in all interactions with patients, colleagues, and other
• Commitment to continuous improvement and professional
• Awareness and adherence to safety protocols to ensure the safe handling of
• Commitment to preventing errors and ensuring patient
• Focus on meeting the needs of patients and providing excellent
• Ability to provide clear and accurate information to patients and healthcare
• Ability to perform tasks that may require standing for long periods, lifting, and moving medication
• Maintaining health and safety standards in the pharmacy

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Position Summary:

•  The Care Point Agent plays a pivotal role in delivering exceptional customer service, addressing inquiries, and providing support to enhance the overall patient experience.

Core Working Relationships/Key Stakeholders

Internal on-site

• Clinical staff, Billing officers, Front Desk Officers, HMO liaisons, Security personnel, Transaction Officers,

External

• Patients., Visitors, Health Insurance Providers, Emergency Response team, etc.

Accountabilities:
Shall work with and under the supervision of the Team Lead, Inpatient Experience

Key Responsibilities

• Greet patients, families, and visitors entering the hospital with warmth and professionalism, assisting them in navigating to their desired destinations within the hospital premises.
• Provide clear and concise directions, maps, and instructions to help individuals locate clinics, departments, amenities, and other hospital facilities.
• Respond promptly and courteously to inquiries from patients, families, and visitors regarding hospital services, visiting hours, amenities, and general
• Provide accurate information on patient registration procedures, insurance coverage, billing inquiries, and administrative processes, ensuring clarity and understanding.
• Assist patients in scheduling appointments, registering for medical services, and completing necessary paperwork or documentation required for admission, testing, or treatment.
• Act as a patient advocate by actively listening to patient concerns, addressing issues promptly, and escalating complex or urgent matters to appropriate hospital staff members for
• Offer empathetic support, reassurance, and guidance to patients and families during stressful or challenging situations, demonstrating compassion and understanding.
• Demonstrate professionalism, courtesy, and empathy in all interactions with patients, families, and visitors, striving to exceed their expectations and deliver exceptional customer
• Anticipate and proactively address patient needs, concerns, and preferences, demonstrating a genuine commitment to enhancing the patient’s experience.
• Assisting walk-in visitors with inquiries and
• Communicate effectively and diplomatically with patients, families, hospital staff, and external stakeholders, conveying information, accurately, and respectfully.
• Remain calm, composed, and responsive during emergencies or crises, following established protocols and procedures to ensure patient safety, security, and efficient resolution of
• Collaborate with hospital security, clinical staff, and emergency response teams to coordinate patient flow, manage crowds, and provide assistance as needed during emergencies.
• Administer and collect data from surveys and feedback on patient
• Share the report and areas for improvement to the Team Lead for appropriate

Qualifications and Competencies

• Bachelor’s degree in Business Administration, Social Studies, Mass Communication, Linguistics, or a related field (preferred).
• Familiarity with customer service software, electronic health records (EHR), and other relevant
• Ability to listen actively and understand patients’ needs and
• Basic understanding of medical terminology, healthcare procedures, and hospital
• Ability to explain medical processes and protocols to patients in an understandable
• Ability to quickly identify issues and find effective
• Ability to prioritize tasks and manage time effectively to ensure timely responses to patient inquiries and efficient workflow.

Experience

• Previous experience in customer service, hospitality, or patient relations, preferably in a healthcare or hospital setting.
• Experience in administrative roles, managing tasks such as scheduling appointments, maintaining records, and handling paperwork.
• Ability to manage multiple tasks efficiently and maintain organized

Key Skills

• Strong interpersonal skills, with the ability to interact effectively with diverse populations, including patients, families, visitors, and hospital
• Excellent communication skills, both verbal and written, with proficiency in English; additional language proficiency may be
• Demonstrated problem-solving abilities, with the capacity to remain calm and composed under pressure and adapt to changing priorities and situations.
• Proactive approach to resolving conflicts and addressing patient
• Capability to handle stress and recover quickly from
• Persistence in the face of challenges and maintaining focus on providing excellent patient

Personal Qualities

• Strong organizational abilities to manage multiple tasks and patient inquiries
• Efficient in scheduling appointments, maintaining records, and handling administrative
• Careful attention to detail to ensure accurate information is provided and
• Sensitivity to patients’ emotional and physical
• Ability to remain calm and patient in stressful
• Willingness to take the time to address patients’ concerns
• Dependability in handling responsibilities and maintaining consistent
• Punctuality and commitment to the
• Honest and ethical behavior in all
• Commitment to maintaining patient confidentiality and adhering to ethical

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Position Summary:

•  The Store Officer plays a crucial role in maintaining accurate records, monitoring stock levels, and ensuring the timely distribution of items to support patient care and hospital operations.
• This role involves maintaining accurate inventory records, monitoring stock levels, fulfilling requisition orders, and ensuring compliance with regulatory guidelines and quality standards.

Core Working Relationships/Key Stakeholders

Internal On-Site

• All department heads, Management team, Clinical and Non-clinical

External

• Vendors and suppliers, External Auditors, etc.

Accountabilities:
Shall work with and under the supervision of the Pharmacy Procurement Specialist.

Key Responsibilities

• Receive, inspect, and verify deliveries of drugs, medical supplies, and stationeries to ensure accuracy and quality standards.
• Maintain accurate inventory records using electronic inventory management systems or manual record-keeping
• Monitor stock levels, reorder points, and expiration dates of items, initiating procurement requests and replenishment orders as needed.
• Organize and arrange stock items in designated storage areas within the Central Drug Store, ensuring proper labeling, categorization, and storage conditions.
• Implement FIFO (first in, first out) and FEFO (first expired, first out) principles to minimize waste and ensure the integrity and freshness of perishable items.
• Fulfill requisition orders from various hospital departments, clinics, and units in a timely and accurate manner, ensuring proper documentation and recording of transactions.
• Conduct regular stock audits, cycle counts, and physical inventories to reconcile discrepancies, identify variances, and maintain inventory accuracy.
• Monitor compliance with storage requirements, temperature controls, and safety protocols for storing and handling pharmaceuticals, medical devices, and hazardous materials.
• Coordinate with the procurement specialist and vendors to facilitate the procurement process, including order placement, delivery schedule, and invoice reconciliation.
• Check for signs of damage, tampering, or contamination, and reject or quarantine items that do not meet quality assurance criteria.
• Implement proper handling practices, including segregation of incompatible items, to prevent cross-contamination, degradation, or spoilage of inventory.
• Regularly monitor expiration dates and shelf life of drugs, medical supplies, and stationeries, implementing rotation strategies and disposal protocols to remove expired or obsolete items from
• Implement recall procedures and communication protocols to ensure timely retrieval, replacement, or disposal of recalled products to minimize risks to patient safety and regulatory
• Maintain comprehensive records of inventory transactions, stock movements, and consumption patterns, generating reports and summaries as required by hospital management and regulatory
• Participate in emergency preparedness drills and training exercises to ensure readiness for managing inventory during emergencies, disasters, or supply chain disruptions.

Qualifications and Competencies

• Higher National Diploma/ Bachelor’s degree in Accounting, Finance, Business Administration, or related
• Proven experience as a storekeeper, inventory clerk, or similar role, preferably in a healthcare or pharmaceutical
• Knowledge of inventory management principles, stock control procedures, and regulatory requirements for handling pharmaceuticals and medical supplies.
• Familiarity with electronic inventory management systems, barcode scanning technology, and computerized record-keeping software.
• Proficiency in managing inventory systems, tracking stock levels, and ensuring accurate
• Ability to implement inventory control practices to prevent shortages and
• Knowledge of logistics processes, including receiving, storing, and distributing medical

Experience

• Previous work experience in a hospital or healthcare facility is highly
• Previous work experience in a hospital or healthcare facility is highly
• Specialized training in inventory management or logistics is
• Hands-on experience with maintaining accurate inventory records and managing stock
• Knowledge of best practices for maintaining compliance in inventory and storage

Key Skills

• Accuracy in recording and maintaining inventory
• Careful inspection of incoming supplies for quality and
• Strong organizational abilities to manage and arrange storage space
• Capability to prioritize tasks and manage time
• Basic knowledge of Microsoft Office applications, particularly Excel for tracking
• Ability to identify and resolve issues related to inventory discrepancies, supply shortages, and storage
• Effective verbal and written communication skills for interacting with suppliers, hospital staff, and other stakeholders.
• Ability to clearly convey inventory policies and
• Ability to perform physical tasks, such as lifting and moving supplies, standing for long periods, and managing large deliveries.
• Maintaining health and safety standards in the storage
• Maintaining accurate and up-to-date records of all inventory
• Ensuring proper documentation of received, stored, and distributed

Personal Qualities

• Dependable and punctual, ensuring that tasks are completed on
• Trustworthy in handling and managing hospital
• Honest and ethical behavior in all professional
• Commitment to upholding the hospital’s standards and
• Meticulous approach to work, ensuring accuracy and precision in all
• Vigilance in monitoring inventory and storage
• Flexibility to adjust to changes in inventory levels, supply chain disruptions, and hospital
• Openness to new processes and
• Ability to work collaboratively with other hospital departments and
• Willingness to support team members and contribute to shared
• Demonstration of a professional demeanor in all
• Commitment to continuous improvement and professional
• Focus on meeting the needs of hospital staff and ensuring timely supply of necessary
• Ability to provide excellent service to internal

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Position Summary: 

• The Pharmacy Procurement Specialist plays a vital role in overseeing the procurement of pharmaceutical products and medical supplies for the hospital, ensuring uninterrupted supply, cost-effectiveness, and compliance with regulatory standards and quality requirements.

Core Working Relationships/Key Stakeholders

Internal On-Site

• Pharmacy department, Patient Experience department, Internal Control team,

External

• Vendors and suppliers, External Auditors, etc.

Accountabilities:
Shall work with and under the supervision of the Team Lead, Procurement.

Key Responsibilities

• Develop and implement procurement strategies, policies, and procedures for pharmaceutical products and medical supplies in collaboration with the Team Lead, Procurement, and hospital
• Conduct market research, supplier evaluations, and product assessments to identify sourcing opportunities, negotiate contracts, and establish preferred supplier relationships.
• Source, evaluate, and select suppliers, wholesalers, and distributors based on product quality, pricing, reliability, and delivery capabilities.
• Negotiate favorable terms, pricing agreements, and service level agreements (SLAs) with suppliers to ensure cost-effective procurement and timely delivery of goods.
• Generate purchase orders, review purchase requisitions, and coordinate procurement activities to facilitate the timely acquisition of pharmaceutical products and medical supplies.
• Monitor purchase orders, track order status, and resolve discrepancies or delivery issues with suppliers to ensure on-time delivery and fulfillment of procurement requirements.
• Monitor inventory levels, stock availability, and consumption patterns to optimize inventory management, minimize stockouts, and reduce excess inventory holding costs.
• Prepare and present regular reports, analyses, and recommendations regarding procurement activities, cost savings initiatives, and supply chain optimization strategies to hospital
• Provide leadership, direction, and supervision to the inventory officer and store officers to ensure effective execution of procurement and inventory management activities.
• Foster a culture of collaboration, professionalism, and excellence among team members, encouraging continuous learning, development, and innovation.
• Conduct thorough evaluations of potential suppliers, wholesalers, and distributors to assess their reliability, reputation, and compliance with regulatory standards.
• Verify supplier qualifications, certifications, and adherence to Good Manufacturing Practices (GMP) to ensure the procurement of high-quality pharmaceutical products and medical
• Implement quality control measures to inspect incoming shipments of pharmaceutical products and medical supplies for compliance with specifications, quality standards, and regulatory
• Maintain accurate and up-to-date documentation of procurement activities, supplier qualifications, product inspections, and quality control checks.
• Record relevant information, including batch numbers, expiration dates, and inspection results, in procurement records, inventory management systems, and quality assurance documents.
• Conduct regular quality control checks and audits of procurement processes, inventory management practices, and supplier performance to identify deviations, discrepancies, or non-
• Ensure compliance with regulatory requirements, quality standards, and accreditation guidelines governing pharmaceutical procurement, storage, and distribution processes.
• Develop and maintain procedures for managing product recalls, safety alerts, and adverse events related to pharmaceutical products and medical supplies.

Qualifications and Competencies

• Bachelor’s degree in Pharmacy, Business Administration, Supply Chain Management, or related field required; Master’s degree preferred.
• Capability to interpret data and make informed purchasing
• Ability to ensure all procurement activities adhere to legal and regulatory
• Expertise in managing and optimizing inventory levels to avoid shortages and minimize excess
• Proficiency in using inventory management software and
• Ability to manage multiple tasks and projects
• Familiarity with procurement and inventory management
• Ability to leverage technology to streamline procurement

Experience

• Proven experience in pharmaceutical procurement, supply chain management, or purchasing roles, preferably in a healthcare or hospital setting.
• Experience managing procurement for large healthcare facilities or
• Knowledge of the pharmaceutical supply chain, including sourcing, purchasing, logistics, and inventory management

Key Skills

• Ability to develop and implement procurement strategies to ensure a steady supply of necessary
• Proficiency in negotiating with suppliers to secure the best prices and
• Ability to build and maintain positive relationships with
• Understanding of budgeting, cost control, and financial
• Ability to manage and optimize procurement
• Strong analytical abilities to evaluate supplier performance, analyze market trends, and forecast procurement
• Strong verbal and written communication skills for interacting with suppliers, healthcare staff, and other stakeholders.
• Ability to clearly convey procurement policies and
• Ability to quickly identify and resolve procurement-related
• Innovative thinking to find solutions to supply chain

Personal Qualities

• Meticulous approach to work, ensuring accuracy in purchasing and inventory
• Vigilance in monitoring the quality and safety of procured
• Commitment to ethical procurement
• Transparency in all transactions and dealings with
• Ability to handle the pressures of managing a critical supply
• Persistence in overcoming obstacles and finding
• Flexibility to adjust to changes in market conditions, supplier availability, and organizational
• Openness to new ideas and
• Effective time management to prioritize tasks and meet
• Ability to collaborate effectively with pharmacy staff, other hospital departments, and
• Willingness to support team members and contribute to shared
• Demonstration of a professional demeanor in all
• Commitment to continuous improvement and professional
• Focus on meeting the needs of the hospital staff and
• Ability to provide excellent service to internal customers, ensuring their requirements are
• Ability to work effectively in a multicultural

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Position Summary: 

• The Hospital Driver is responsible for safely transporting hospital staff and medical supplies to various locations as directed.
• This position requires a strong commitment to safety, excellent driving skills, and the ability to provide courteous and efficient transportation services.

Core Working Relationships/Key Stakeholders

Internal on-site

• All employees, Management team, all Department Heads,

External

• Regulatory Bodies, etc.

Accountabilities:
Shall work with and under the supervision of the Facility Officer.

Key Responsibilities

• Safely operate hospital vehicles to transport staff and equipment to various locations, including appointments, hospital facilities, and external destinations.
• Strictly adhering to traffic laws, regulations, and hospital transportation policies to ensure the safety of passengers and other road users.
• Regularly inspect hospital vehicles for any signs of damage, mechanical issues, or safety
• Report any maintenance or repair needs promptly to the appropriate department for
• Maintain the cleanliness and hygiene of hospital vehicles, including interior and exterior surfaces, to provide a comfortable and sanitary transportation environment for passengers.
• Possess excellent navigation skills and familiarity with local routes, landmarks, and traffic patterns to optimize travel efficiency, avoid delays, and select the most appropriate routes based on traffic conditions and time constraints.
• Remain calm and composed during emergencies, following established protocols for emergency transportation and ensuring the safety and well-being of passengers at all times.
• Participate in training and development opportunities to enhance knowledge and skills related to safe driving practices, patient care, emergency response, and customer
• Maintain hospital vehicles in a clean, hygienic, and well-maintained condition, both internally and externally, to uphold standards of cleanliness and professionalism and ensure a positive transportation experience for passengers.
• Demonstrate professionalism, courtesy, and empathy in interactions with hospital staff, reflecting the hospital’s commitment to compassionate care and customer service.
• Exercise discretion and maintain strict confidentiality regarding sensitive information discussed or observed during transportation.
• Maintain accurate records of transportation activities, including mileage logs, fuel consumption, and passenger information, to support administrative and reporting requirements.
• Maintain open and effective communication with hospital staff, and other stakeholders to coordinate transportation needs, address concerns, and assist as needed.

Qualifications and Competencies

• High school diploma or equivalent
• Valid driver’s license with a clean driving
• Knowledge of emergency procedures and first aid
• Basic knowledge of vehicle maintenance and
• Ability to perform routine checks and report any issues promptly

Experience

• Proven experience as a professional driver, preferably in a healthcare or transportation
• Experience working within a healthcare environment, understanding hospital operations and patient care standards.
• Experience in responding to emergencies or high-pressure situations while
• Experience in a customer service role, demonstrating the ability to interact positively with a diverse group of people.
• Proven track record of providing high-quality service and resolving conflicts

Key Skills

• Proficient and safe driving abilities with a clean driving
• Familiarity with operating different types of vehicles, including vans, ambulances, and other hospital transport vehicles.
• Strong knowledge of local routes, traffic patterns, and alternative
• Proficiency with GPS devices and navigation apps to ensure timely arrivals and
• Ability to manage schedules effectively to ensure timely
• Punctuality in picking up and dropping off patients, staff, and
• Understanding of patient needs and ability to assist with entry and exit from the
• Adherence to road safety regulations and hospital
• Clear and effective verbal communication skills for interacting with patients, staff, and medical
• Ability to follow instructions and relay information
• Maintaining accurate records of trips, mileage, and any
• Proficiency with basic administrative tasks related to transportation

Personal Qualities

• Dependable and trustworthy in managing transportation schedules and Commitment to punctuality and consistency
• Ability to empathize with patients and provide a comforting and supportive environment 
• Ability to remain calm and patient in stressful or high-pressure situations, such as heavy traffic
• Willingness to assist patients with special needs and addresses
• Maintaining a professional demeanor in all interactions with patients, staff, and others
• Adherence to hospital policies, dress codes, and behavioral
• Flexibility to adjust to changing schedules, routes, and logistics
• Openness to feedback and willingness to improve skills and Careful attention to detail in following driving routes, hospital protocols, and safety
• Vigilance in ensuring the security and comfort of everyone

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Position Summary: 

• The Dispatch Rider is responsible for the efficient and timely delivery of medical supplies, documents, and equipment within and outside the hospital premises.
• This role requires excellent riding skills, a strong understanding of emergency protocols, and a commitment to patient safety and care.

Core Working Relationships/Key Stakeholders

Internal on-site

• All employees, Management team, all Department Heads,

External

• Vendors, Customers, Regulatory Bodies, etc.

Accountabilities:

• Shall work with and under the supervision of the Facility Officer.

Key Responsibilities

• Transport medical supplies, documents, and equipment between hospital departments, clinics, laboratories, and external locations as required.
• Ensure timely and efficient delivery of items to designated destinations, following predetermined routes and schedules.
• Verify delivery instructions, addresses, and recipient details to ensure accurate and error-free
• Collect and deliver urgent medical samples, specimens, and reports in a timely and secure manner, prioritizing time-sensitive deliveries
• Perform routine inspections and maintenance checks on the dispatch motorcycle, including fueling, oil checks, tire pressure, and general
• Report any mechanical issues, malfunctions, or damage to the motorcycle promptly to the designated supervisor or maintenance department for repairs and servicing.
• Ensure that the motorcycle is in roadworthy condition at all times and comply with all vehicle safety regulations and standards.
• Adhere to all traffic laws, regulations, and safety guidelines while operating the motorcycle on public roads and hospital premises.
• Wear appropriate safety gear, including helmets, reflective vests, and protective clothing, to minimize the risk of accidents and injuries.
• Maintain a high level of awareness and alertness while riding, anticipating potential hazards, and taking proactive measures to avoid accidents and ensure personal safety.
• Follow established protocols and procedures for handling hazardous materials, fragile items, and confidential documents during transportation.
• Maintain accurate records of all deliveries, including delivery times, recipient signatures, and any relevant delivery notes or comments.
• Complete delivery logs, trip reports, and other documentation as required, ensuring thorough and organized record-keeping practices.
• Provide timely updates and status reports on delivery progress, delays, or issues encountered during transit to the dispatch coordinator or supervisor.
• Provide courteous and professional service to internal staff, external clients, and recipients during deliveries, demonstrating a positive and helpful attitude at all times.
• Address inquiries, concerns, and requests from recipients promptly and effectively, striving to exceed customer expectations and deliver exceptional service experiences.
• Maintain good communication and rapport with dispatch coordinators, colleagues, and recipients to facilitate smooth and efficient delivery operations.

Qualifications and Competencies

• High school diploma or equivalent
• Valid motorcycle rider’s
• Knowledge of emergency procedures and first aid
• Basic knowledge of vehicle maintenance and
• Ability to perform routine checks and report any issues promptly
• Physically fit and able to handle the demands of motorcycle riding and delivery

Experience

• Proven experience as a dispatch rider, preferably in a healthcare or transportation
• Experience working within a healthcare environment, understanding hospital operations and patient care standards.
• Experience in responding to emergencies or high-pressure situations while
• Experience in a customer service role, demonstrating the ability to interact positively with a diverse group of people.
• Proven track record of providing high-quality service and resolving conflicts

Key Skills

• Proficient and safe driving abilities with a clean driving
• Strong knowledge of local routes, traffic patterns, and alternative
• Proficiency with GPS devices and navigation apps to ensure timely arrivals and
• Ability to manage schedules effectively to ensure timely
• Punctuality in picking up and dropping off
• Understanding of patient needs and ability to assist with entry and exit from the
• Adherence to road safety regulations and hospital
• Clear and effective verbal communication skills for interacting with patients, staff, and medical
• Ability to follow instructions and relay information
• Maintaining accurate records of trips, mileage, and any
• Proficiency with basic administrative tasks related to transportation

Personal Qualities

• Dependable and trustworthy in managing transportation schedules and
• Commitment to punctuality and consistency in
• Ability to remain calm and patient in stressful or high-pressure situations, such as heavy traffic or
• Willingness to assist patients with special needs and address their
• Maintaining a professional demeanor in all interactions with patients, staff, and other
• Adherence to hospital policies, dress codes, and behavioral
• Flexibility to adjust to changing schedules, routes, and logistics
• Openness to feedback and willingness to improve skills and
• Careful attention to detail in following driving routes, hospital protocols, and safety