Female Social Media Manager/ Customer Service Representative at Willers Solutions

BUDGET: 150,000

JOB DESCRIPTION:

Our client, a reputable ICT Company, is seeking a dynamic and experienced individual to join their team as a Social Media Manager and Customer Service Representative. In this dual-role position, the candidate will play a key role in enhancing brand presence across various social media platforms while also ensuring exceptional customer service experiences.

RESPONSIBILITIES:

Social Media Management

• Develop and execute a comprehensive social media strategy to enhance brand visibility and engagement.
• Create and curate engaging content for various social media channels, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
• Monitor social media trends, track analytics, and adjust strategies accordingly to optimize performance.
• Foster community engagement and build relationships with followers through proactive interaction.
• Respond promptly and professionally to customer inquiries and comments across social media platforms.
• Provide accurate information, resolve issues, and escalate complex problems to the appropriate channels.
• Maintain a positive and helpful tone in all customer interactions to enhance brand perception.
• Collaborate with internal teams to address customer concerns and ensure a seamless resolution process.
• Develop visually appealing and compelling multimedia content, including graphics, videos, and other relevant materials.
• Ensure consistency in brand messaging and tone across all social media platforms.
• Stay updated on industry trends and incorporate fresh ideas into content creation.

REQUIREMENTS:

Educational Background:

• BSC/HND  In any discipline from a reputable institution
• Must be Female
• Proven experience in social media management and customer service.
• Familiarity with social media analytics tools and customer relationship management (CRM) systems.
• Strong written and verbal communication skills.
• Exceptional customer service orientation.
• Proficiency in social media platforms and scheduling tools.
• Creativity in content creation and an eye for design.
• Ability to analyze data and derive actionable insights.
• Ability to collaborate effectively with cross-functional teams.
• Work closely with marketing, sales, and product teams to align strategies.
• Ability to adapt to a fast-paced and dynamic work environment.
• Stay informed about industry changes and adjust strategies accordingly.