Front Desk Executive / Customer Care at HLB Z.O. Ososanya & Co.

Responsibilities

• Greet and direct customers
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers questions about specific products/services
• Manage customers’ orders on all social media platforms and ensure accurate issuance of invoices.
• Verifying orders, including customer’s personal information and payment details.
• Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Manage returns of merchandise
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Requirements

• High school degree
• BSc in Medical science, Social Sciences, Arts, Humanities or related field
• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skillsDigitally oriented
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts