Fulfilment Supervisor (Plateau) at Kyosk Digital Services

Role Profile

• Manage the frontline fulfilment process in the market as part of delivering its overall operational objectives.
• You will be responsible for the day-to-day warehousing and dispatch operations for the market to ensure the company's targets and objectives on inventory and order fulfilment processes are met.
• Guarantee operational processes and standards are followed and oversee all housekeeping standards while driving continuous improvement at the market level.

Key Duties and Responsibilities
Inbound outbound Management:

• Responsible for both inbound and outbound operations of the market.
• Assure on-time in full deliveries as the set company targets and assure the defined warehousing and dispatch costs are maintained per set targets.
• Ensure customer orders are fulfilled in a timely, precise manner including management of customer returns per the agreed standards.

Inventory Management:

• Deliver 100% Inventory Accuracy while working with the defined stakeholders to minimize stock-outs and damages while driving proper stock handling to minimize losses in damages.

Operational Excellence:

• Lead identification and closure of Continuous Improvement  Initiatives within the framework of Lean Principles within the warehouse.
• Execute all operations activities such as stock taking, physical inventory count, inventory accuracy in allocation, consumption levels, and order fulfilment.
• Actively engage in route planning and delivery schedules to ensure all deliveries and completed within the allocated delivery windows.

People Management:

• Coach and manage associates (from third-party providers) to deliver shared objectives.
• Ensure the completion of daily tasks and responsibilities; resolve issues preventing the completion of tasks.
• Build a team philosophy and cultivate a team atmosphere by working with the team to achieve the company's targets and objectives.
• Train new employees in company policies and procedures, as well as product knowledge.
• Inculcate the company culture among team members and third-party partners and providers.

Compliance:

• Assure compliance to Environmental, Occupational Health & Safety, and any identified requirements; compliance to all laid down Fulfilment SOPs and associated business processes.

Reporting:

• Develop and present reports on inventory accuracy, order fulfilment, transport costs for the market, and order cancellation among other key aspects in warehousing &  dispatch.

Minimum Requirements

• Bachelor's Degree (or Diploma with at least 3 years demonstrated progressive career   growth) in Sciences, Engineering, Computing, Economics, Supply Chain, Accounting, and Analytics;
• At least 2 years experience in a Supervisory role;
• A minimum of five years of experience in supply chain management (warehousing &   dispatch) in a busy-paced environment;
• Knowledge of inventory and supply chain management;
• Tech Savvy and proficient in warehousing systems, data entry software/systems, and   computer systems including Microsoft Suite;
• Membership in an appropriate professional body is an added advantage;
• Physical stamina, ability to work long hours on one’s feet;
• Excellent organization and efficient time-management skills;
• Strong verbal and written communication skills;
• Ability to meet deadlines and work well under pressure;
• Experience in an FMCG or Retail background is preferred;
• Demonstrated experience handling route planning and mapping to yield maximum returns;
• An open-minded professional who pays keen attention to detail;
• Strong numerical, data, and root cause analysis skills;
• Calm under pressure; able to prioritize multiple competing demands;
• Always learning; passionate about lean thinking and principles.

Competencies:

• Operational Excellence
• Analytical Mindset
• Problem-Solving
• Attention to Detail
• People Management
• Tech Savvy.