Head, Human Resources Operations at Advans

Job Description

• The Head of HR Operations has the overall responsibility for attracting, developing, motivating, and retaining a strong complement of professionals and staff to deliver the business of the Bank.
• S/he is responsible for ensuring effective systems and controls for people and from talent sourcing to retirement.

The HR Operations Unit

• The Human Resources Operations Unit focuses on interfacing directly with staff and Partners through integrated services to internal and external stakeholders (through HR Operations, Recruitment and Talent Acquisition, HR Business Partnering, and Employee Engagement initiatives).
• This will help the Bank to achieve its strategic agenda through attraction, development, engagement, motivation and retention of a best-in-class workforce.

The Position

• Reporting to the Chief Human Resources Officer, S/he will work with stakeholders to: plan, develop and implement a programme of innovative human resources strategies on the transactional excellence, including the formulation, control, administration of automation of HR processes.
• The position will ensure that the strategies related to HR operational excellence are in compliance with future HR capabilities required to transform the Bank into a world-class organization.
• S/he will identify, develop and implement proposals, strategies and programs aligned to the Bank’s strategic focus and direction through HR service

Key Functions

• Ensures smooth and effective implementation of HR processes through technology to enhance the overall employee experience ensuring that the processes are constantly reviewed, re-engineered, automated and digitalized as and when necessary.
• The duties include overseeing the Unit budget; the design, drafting and implementation of corporate policies; and the upkeep of internal HR information systems.
• Policy implementation, and systems maintenance, thereby contributing to the department's efficient functioning and alignment with the organization's broad objectives.
• S/he will lead the team and ensure that all HR processes and workflows are reviewed, and aligned to applicable HR instruments, including the current Policies, Processes, Procedures, Staff Regulations and Staff Rules, documented to ensure automation and continuity.

Lead the functions listed below:

• Human Resources Information Systems and Processes
• Human Resources Administration
• Human Resources process review
• Employee Relations
• Leave Management
• Talent Acquisition.

S/He will be responsible for the following:

• Participate in the ongoing digital transformation project to revamp the Bank’s digitization process, in line with the Bank’s ongoing business process re-engineering. S/he will be accountable for HR Processes improvement and automation initiatives.
• Formulate, develop, and update HR operations processes and procedures, in order to optimize the efficiency and reliability of the processes for effective HR operations delivery.
• Initiate and formulate new HR administrative policies, frameworks or proposals to modify and improve/update existing ones as circumstances may require.
• Develop and maintain HR databases, including employee records. Collaborate with People and Talent Management Complex team members to identify their system needs, develop requirements, and implement solutions.
• Manage and oversee HRIS projects, including system upgrades, implementations, and integrations.
• Conduct regular system audits to identify and resolve data discrepancies or errors.
• Provide inputs to the design of compensation and benefits policies and procedures and provide input in the definition of the set of compensation and benefits rules applicable to existing and newly opened Bank offices, working closely with the Bank’s Staff Welfare Services, Compensation and Employment Policy Department (PTCW).
• Provide input in the design of staff compensation and benefits system that is internationally competitive and capable to attract and retain highly qualified people.
• Provide advice and guidance concerning staff issues, from an HR operations perspective.
• Prepare staff communications and process individual decisions regarding administration of staff employment contract, career movements and separations in line with policies and procedures in an efficient and timely manner.
• Ensure that the Unit provides consistent and efficient customer service to all employees and Partners / Vendors on the basis of the agreed Service Level Agreements (SLAs).
• Provide leadership in the maintenance of systems and procedures for the filing and management of confidential staff files, individual staff-related documents, correspondences, circulars, policy documents, etc., to permit easy and timely retrieval.
• Clear and maintain statistics and design a variety of HR analytical reports in various HR business areas (recruitment, talent and career development, staff planning, general administration, onboarding etc.).
• Oversee consultants' work to ensure that deadlines are met, and that work is being accomplished on time and within budgeted financial resources.

Competencies (Skills, Experience and Knowledge)

• Hold at least a MBA or Master's Degree in Human Resources, or any related discipline.
• Professional qualification/certification in Human Resources Management is a must.
• Demonstrable evidence of having led HR team in a fast-paced environment.
• Have a minimum of eight (8) years of relevant experience in Human Resources, three (3) years of which should be at managerial or supervisory level in HR Management, with strong focus on Talent acquisition, Reporting, HR Information Management, Data Management, Negotiation and Resolution, any other related function.
• Strong understanding of HR processes and systems, including HRIS, and talent management systems.
• Demonstrable experience of working in a client-centric, business partnering environment.
• Proven experience in coordinating and implementing HR management theories and principles, policy and strategy development related to HRIS, data analytics, contract or HR administration, staff records.
• Sound understanding of the business and operational needs with proven capacity to innovate, and promote change initiatives in corporate human resource policies and services in large organizations.
• Expert knowledge of principles, practices, and procedures relating to human resource management and organizational development.
• Applied knowledge of the fundamentals of employment relationships, legislation and organizational development.
• Substantial knowledge of change management/HRIS Project management.
• Strong project management skills which demonstrate the ability to see the bigger picture without losing sight of the details.
• Ability to exercise sound judgement and creativity in identifying options and risks to make the right decisions around issues that have the potential to have a significantly adverse effect on the organization both in financial and employee relations terms.
• Sound analytical skills – ability to build and analyse HR data accuracy including HR approved KPIs.
• Solid experience in applying experienced level of HR knowledge to deliver full scope of strategic HR services in line with the Bank’s strategy needs/situation.
• Ability to deal with sensitive issues in a multi-cultural environment and to build effective working relations with colleagues.
• Exceptional communication and interpersonal skills to effectively collaborate with colleagues and other departments.
• Knowledge of data privacy and security regulations, ensuring compliance in HR data management.
• Ability to communicate effectively (written and oral) in English. French is an advantage
• Competence in the use of standard Microsoft Office Suite applications.