Hospital Front Desk Officer at Skyhigh Medical Centre

Role and Responsibilities

• Manage incoming calls and follow up with patient regarding their next scheduled appointment
• Retrieve the patient file Number, get patient details and commence registration accordingly.
• Prompt response to official mail, calling of dormant clients and patients.
• Give detailed explanations of services, listen to patients concerns and handle complaints and information and escalate to necessary departments for adequate correction and follow-up
• Management of receivables from clients via Cash, Cheque, Direct Payment and Inter-switch.
• Ensuring all receivables are remitted to the account department
• Ensure effective coordination of OPD activities
• Liaise with HMO’s and other retainership for patient eligibility and approval
• Attend patients' enquiries, complain, questions and proffer/render appropriate support and provide
• Coordinate with HMOs and other retainers to verify patient eligibility. Check patients' ID to confirm active HMO coverage. Obtain an authorization code before commencing secondary treatments or admission solutions.
• Ensure daily sales are reconciled with the EMR for proper accounting system
• Account reconciliation on payment received and expenses incurred in the daily running.
• Updating Client Information and other database as required
• Relationship management of all prospective clients and patients
• Ensure regular updates of Admission bill and payment settlement before discharge
• Follow up with debtors and ensure prompt payment
• Ensuring client and patient fill the feedback form accordingly
• Any other assignment from higher authority