Hospitality Manger at Redeemers Health Village

Job Description

• The Hospitality Manager will be responsible for overseeing and enhancing the patient and visitor experience at Redeemer's Health Village.
• This role involves managing hospitality services, ensuring high standards of cleanliness, comfort, and customer service, and coordinating with various departments to deliver a seamless and positive experience for all.

Responsibilities

• Lead and manage the hospitality services team, including housekeeping, catering, front desk staff, patient experience personnel and ward management teams.
• Develop and implement policies and procedures to ensure high standards of cleanliness, comfort, and customer service.
• Monitor and evaluate the quality of services provided to patients, visitors, and staff, making improvements as necessary.
• Coordinate with healthcare professionals and other departments to ensure a cohesive and supportive environment.
• Handle patient and visitor feedback and complaints, resolving issues promptly and effectively.
• Manage budgets and resources efficiently to deliver cost-effective hospitality services.
• Ensure compliance with health and safety regulations and standards.
• Plan and organize staff training programs to maintain and improve service quality.
• Maintain accurate records and prepare reports on hospitality services performance.
• Ensure all areas of the hospital, including wards, public areas, and patient rooms, are clean, comfortable, and welcoming.
• Monitor and manage the performance of housekeeping staff to maintain cleanliness and hygiene standards.
• Coordinate with medical and nursing staff to ensure seamless ward management and patient care.
• Foster a positive and collaborative working environment among staff.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in hospitality management, preferably in a healthcare setting.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to handle complaints and resolve conflicts effectively.
• Strong organizational and time-management skills.
• Knowledge of health, safety, and environmental regulations.
• Proficient in the use of relevant software applications.