Hotel Operations Manager at Efezi Southsea Nigeria Limited

Job Description & Responsibilities

• Oversees all operations for a hotel, ensuring that everything is up to par and all guests' needs are met
• Ensure that each department delivers a consistently high standard of guest service.
• Also, achieve business objectives and maximise the profitability of all outlets.
• Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Deputise for the General Manager in his absence and at various meetings & events.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 6 years relevant work experience.
• Experience in the hospitality industry is very necessary.