Information System Specialist at Medecins Sans Frontieres

Main Purpose

• Planning, coordinating, and ensuring the autonomous implementation, maintenance, monitoring and follow-up of all IT and Telecom equipment, tools, and services, as well as ensuring onsite technical support, training of users and Logistic experts in the mission, in accordance with MSF standards, policies and protocols, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.
• Providing appropriate high-level technical support to his/her Logistics Coordinator

Job Description

• Monitoring, maintaining, and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures, as well as actual and future needs.
• Adapting and ensuring compliance with general IT and Telecom policies, guidelines, and documents to meet the mission’s specific needs, as well as ensuring their implementation to enable the development of the mission in perfect working conditions upon validation from the Logistics Coordinator.
• Supervising, implementing, and improving data security protocols (data saving, firewall, user access rights, backup, equipment, and software security, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency.
• Providing technical support and presenting MSF standards, policies, protocols, and procedures to all users.
• Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with HQ Technical Referent(s) for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at the mission level are appropriately escalated.
• Providing educational support (briefing, training, and support, etc.) to all users. Providing advanced educational support (briefing, training, and support, etc.) to logistics experts dealing with IT and Telecom systems.
• Maintain and ensure all vehicle are equiped with GPS tracking devices and that they are operational at all times.
• Coordinate with service providers for fast resolution of problems and complains related with internet and mobile devices.
• Following up, participating in regular reports at the coordination level in accordance with MSF guidelines and reporting on the work’s progress and on all IT and Telecom technical aspects of the work. Updating and archiving all user and ICT-related documentation due to changes in the IT and Telecom infrastructures.
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points.
• Performing any other tasks specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Requirements
Educational Qualification:

• Essential University Diploma. Certification in network or server administration is added advantage.

Experience:

• Essential two (2) years working experience with MSF or in a well-structured establishment.

Knowledge:

• Expertise in the latest version of the Microsoft Operating System and business applications (Office365)
• Understanding of Server Management (latest version of Microsoft Operating System, Active Directory) and virtualization (Hyper-V)
• Good knowledge of Network Administration (LAN, VLAN, network policies and protocols)
• Good knowledge of computer hardware and maintenance processes, IT security best practices and IT service management tools (ITSM)
• Understanding of radio telecommunication concepts (HF, VHF, GSM, satellite) Mentoring and supporting skills

Language:

• English Mandatory and other languages are desirable.

Gross Monthly Salary
According to MSF National Salary Scale