Innovation and Partnership Analyst at United Bank for Africa (UBA)

Candidate's Profile

• We are looking to for a candidate with good knowledge of product offering, deployment & support and an oversight of the sales of online and transaction banking products.
• The ideal candidate must have good knowledge of product offering and deployment with atleast of 2 years’ experience in fintech, telecommunications or payment service providers  firms.

Job Objective

• To perform and manage all activities of the Innovation and Partnership team and grow the businesses/partnerships of various product lines. 

Responsibilities
Product offering, deployment, and support:

• Scope the market to identify opportunities for product sales in accordance with business requirements.
• Provide sale strategies to business offices and drive conversion of customers to UBA online and transaction banking products.
• Have oversight of the sales of online and transaction banking products in UBA.
• Engage internal and external stakeholders to providing solutions/ services/ deployment of products to customers.
• Responsible for training and support of customers/ internal staff on products.
• Monitoring of customer’s feedback on experience of our products
• Promote active cross selling between cash management, channel solutions, collections and partnerships.
• Responsible for sales pitches and sales support for the corporate and commercial banking teams and other in country stakeholders.
• Agent identification, training, and support.
• Deployment of agent POS and solution.

Penetration and Profitability:

• Drive penetration on all product lines across all customers in all the branches.
• Ensure profitability of each product by monitoring and evaluating the performance of each product against the budget to attain budget achievement. 
• Drive the strategy to acquire new clients, maintain existing ones and achieve revenue and profitability growth.

Market Intelligence:

• Carry out requirement gathering of innovations in the market space vis-a-vis what competition offers.
• Identify market opportunities, potential hubs, and customer needs in order to proactively provide value adding products/ services that meet anticipated needs.
• Articulate winning strategies for UBA’s products penetration in the retail, commercial and corporate segments.
• Periodic rendition of online and transaction banking products performance and penetration reports to internal stakeholders for measurements and to drive growth.
• Maintain the quality of portfolio and collaborate closely with all business segments and other stakeholders.
• Evaluation and identification of client needs and market trends.
• Work with the marketing team to design bespoke product marketing & advertising campaigns.

Training and Development:

• Periodic conduct of training for branch staff, colleagues, subordinates, and customers.
• Ensure comprehensive Product training & communication to all staff and maintain high degree of product knowledge among all staff.

Qualifications

• First Degree in Science or any Science related course.
• Minimum of 4 years experience with 2 from a fintech, telecommunications, payment service providers or digital banking sales/support firms.

Knowledge & Skills Required:

• Extensive knowledge of the bank’s policies and procedures
• Excellent interpretation of business needs into operational requirements.
• Knowledge of CBN’s policies and the business environment
• Time management skills
• Cost management
• Strategic thinking
• Analytical skills
• Negotiation skills
• Customer service orientation
• Communication skills (written and Oral)
• Interpersonal skills

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.