IT Infrastructure Engineer at AIICO Insurance

• We are seeking an experienced IT Support Officer to join our team in Port Harcourt. The successful candidate will provide technical support for our branch's IT systems, hardware, and software, while collaborating with other Departments.

ROLES & RESPONSIBILITIES

• Provide technical support for staff on IT-related issues.
• Install, configure, and maintain computer systems, hardware, and software.
• Monitor and troubleshoot system and network problems.
• Respond to technical queries from staff and provide timely solutions.
• Document incident resolutions and maintain a knowledge base.
• Assist in training employees in using software and hardware.
• Provide technical support for remote workers.
• Escalate issues timely, within the stipulated timeline.
• Send Weekly Reports on the locations.
• Quarterly visits to branches within the region.

CORE COMPETENCIES

• Business Awareness(a fair knowledge)
• Active Directory
• Servers,Data Center,Storage Devices
• Knowledge of Virtual Machines
• IT Service Management
• Familiarity with industry-specific regulations, such as HIPAA, PCI-DSS, and GDPR, and ensuring IT infrastructure compliance.

FUNCTIONAL COMPETENCIES

• Ability to perform routine maintenance, troubleshooting, and repair of IT infrastructure components.
• Ability to monitor IT infrastructure performance, identify bottlenecks, and optimize resources for improved efficiency.
• Ability to install, configure, and deploy IT infrastructure components, such as servers, storage, and network devices.
• Knowledge of Virtual Machines Ability to manage IT services, including incident management, problem management, and change management.
• Ability to maintain accurate documentation and provide reports on IT infrastructure performance and incidents.
• Familiarity with industry-specific regulations, such as HIPAA, PCI-DSS, and GDPR, and ensuring IT infrastructure compliance. Ability to collaborate with other IT teams and communicate effectively with stakeholders.

QUALIFICATIONS

• HND or BSC in Compuuter Science or related fields
• CompTIA A+ Certification, ITIL Foundation Certification, Cisco Certified Network Professional (CCNP), Microsoft Certified Solutions Expert (MCSE)
• 5 years experience