IT Infrastructure Manager (Food/QSR Chain) at iRecruiters Africa Limited

Our client is one of the foremost Quick Service Restaurant brands in Nigeria with presence across major cities in Nigeria.

The Company is seeking to hire an experienced IT Infrastructure Manager that will manage the business-wide enterprise infrastructure systems and technology stack; translate and implement systems requirements; provide technical and knowledge support to users, support teams; manage successful delivery of assigned projects; resolve and manage all user, system, functional, security incidents and requests; maintain systems and network connectivity; deliver all round customer experience and performance; Provide technical expertise in the deployment and use of cloud technologies and security.

Key Responsibilities:

Strategic Operations

• Assesses and recommends computing resources and technology for infrastructure operations and performance objective.
• Executes short plus long term strategic plans to assure infrastructure capacity attains current and future needs.
• Assesses and recommends effort to achieve secure, scalable, fault tolerant systems and services with future flexibility and maintainability capabilities.
• Develops Plans to evolve infrastructure components and services aligned with overall enterprise architecture.

IT Operations

• Monitor and ensure networks and firewall meet optimal operating and security compliance standards
• Maintains site reliability for Cloud Productivity Tools and platforms including Office365, Azure and AWS
• Ensure disaster recovery and business continuity measures are effective by executing routine tests and system recovery exercise.
• Support all infrastructure hardware, compute, network, security and storage resources utilized across all business functions.
• Plan and manage implementations, migrations, system software maintenance and upgrade for critical information systems.
• Troubleshoot and resolve all L2 and L3 incidents associated with server hardware, network connectivity, remote access, and cloud interfaces.
• Take ownership and resolve all L2 and L3 incidents for business productivity tools and user incidents.
• Ensure change requests and implementations of approved changes are properly executed in line with company policy and procedure.
• Supports all project initiatives and ensures requirement and system resources are adequately sized and aligned with solution requirements.
• Provide knowledge and team support to other members of IT Support Team.
• Ensures performance metrics for availability, reliability, performance and security of FC computing assets and infrastructure operations are achieved.

Project and Management

• Manage interface and communication between internal customers and service providers
• Ensure project activities are executed and aligned with project objectives and value risk.

IT Security and Risk Management

• Promptly report and manage identified risks and treats in line with standard operating procedures.
• Implement applicable policy and security controls for mitigating risks for IT assets on premise or in the cloud.
• Ensure backups are properly taken, tested and retained for all systems.
• Plan schedule maintenance activities including introduction of updates and patches to meet service requirement

Reports

• Providing recommendations and reports on system performance, capacity, utilization, backups, disaster recovery, upgrades and incident management.
• Provide IT Security Report to show trends, treat analysis and effectiveness of controls

Requirements

• Good first degree in Computer Science, Computer Engineering or Information Technology.
• Possession of a post graduate degree is an added advantage
• 8+ years in a core IT role of which at least 6 must have been in senior supervisory role.
• Previous experience working with a global team.
• Certification in Microsoft Cloud technology, CISCO, Project Management or any other IT related professional qualification is required.
• At least ITIL level 3 certified.

Benefits

Base Pay is N380, 000.00 monthly net + other monetary benefits.