IT Support Engineer at Ascentech Services Limited

Industry: FMCG

Responsibilities:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Installing and configuring computer systems.
• Responding to IT support requests.
• Track computer system issues through to resolution, within agreed time limits
• Providing technical support on-site or via remote-access systems.
• Offering solutions that meet the needs of the company
• Refer to internal database or external resources to provide accurate tech solutions
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Ensure all issues are properly logged
• Follow up to ensure their IT systems are fully functional after troubleshooting
• Repairing hardware malfunctions, software issues, and networking problems.
• Maintaining good client relations.
• Tracking and managing work records.
• Prepare accurate and timely reports

Requirements;

• Bachelor’s degree in Information Technology or Computer Science.
• 1-2 years’ work experience as an IT Support Engineer or Technical Support Engineer in a similar industry
• Knowledge of web services, API, and IP-based protocols.
• Experience with scripting languages.
• Knowledge of computer hardware and networking systems.
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.