IT Support Intern at Netcom Africa

About the job

• Assist in diagnosing and resolving hardware, software, and network-related issues for end-users.
• Provide technical support via phone, email, or in-person to employees.
• Install, configure, and maintain computer systems and software applications.
• Assist in the setup and maintenance of IT equipment, including printers, scanners, and other peripherals.
• Support the IT team in managing and maintaining the company's network infrastructure.
• Participate in IT projects, including software upgrades, system backups, and network security initiatives.
• Document and track support requests using the company’s helpdesk system.
• Assist in the management of IT inventory, including hardware and software licenses.
• Collaborate with other departments to ensure smooth IT operations and address any technical challenges.
• Stay updated with the latest trends and technologies in IT support.

Requirements

• Basic understanding of computer systems, networks, and IT troubleshooting techniques.
• Familiarity with Windows and Mac operating systems.
• Strong problem-solving skills and the ability to work independently as well as part of a team.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively.
• Eagerness to learn and adapt in a fast-paced environment.