Loan Recovery Analyst at Trafalgar Associates Limited (Kwikpay Credit)

Trafalgar Associates (KwikpayCredit) is a Consumer Finance Fintech & Service outsourcing company that provides quick loans to individuals and businesses through online and mobile platforms. The Group's major service is Kwikpay Credit and its online outsourcing platforms. 

Kwikpay credit has a quick loan app that is available on google play store for use by new and current customers.

Job Description

• Monitor accounts to identify overdue payments
• Make calls to customers about their loan repayments
• Advise customers on their various payment options and inform them of further actions that may be taken to collect overdue debts
• Negotiate payment plans and schedules
• Process payments and refunds
• Keeping accurate records and reports on collection activities

Person Specification

• Minimum of B.Sc / HND / OND qualification
• Goal-oriented so as to meet daily targets
• Excellent communication skills (written and oral)
• Patience, ability to manage stress and negotiation skill.
• Open to working on Saturdays
• Customer service training/experience.