Manager, Network Performance at 9Mobile

Job Summary

• Manage Network Performance and Customer experience improvement. Responsible for developing network monitoring and reporting strategy of all nodes in the areas of Radio, Transmission, Core, VAS, IP, Roaming, international PO.

Principal Functions

• Manage monitoring network performance to ensure conformance with formulated performance strategy and KPIs.
• Liaise and co-operate with quality management and standards bodies (e.g., NCC, Government Departments, etc.)
• Manage Data and IP performance monitoring and reporting
• Liaise and co-operate with quality management and standards bodies (e.g., NCC, Government Departments, etc.)
• Manage KPI threshold for EMTS Etisalat Nigeria Technical Vendors
• Monitor and communicate standards created by external bodies and integrate within internal quality management systems.
• Responsible for defining and ensuring implementation of relevant policies, processes, and procedures for quality of service.
• Responsible for managing relationship with vendors to deliver good quality for EMTS network.
• Track the best practices for quality of service in the Global telecoms market and advice the Head, Network Performance and Service Assurance as required.
• Report as necessary on changes in standards (internally and externally initiated) and on performance against standards.
• Responsible for network performance issues and follow-up with all relevant teams till resolution.
• Liaise with customers and suppliers (where impacting/affected by quality issues)
• Plan and manage the team's activities in accordance with agreed budgets and timescales.
• Develop and maintain systems to measure performance against established standards.
• Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
• Ensure Operation team is fulfilling all services promise to offer customers are met by creating trackers that will keep record of detected issues during network performance analysis and how they are been resolved.
• System and process establishment to meet up with EMTS and NCC drive test activities.
• Co-ordinate team to make sure all EMTS services being offered by EMTS to her customers are tested and ensure timely escalation to all concerned teams to resolve issues affecting such service.
• Demonstrate ability to meet deadlines and manage all network performance reporting.
• Perform other duties as instructed by the Head, Network Performance and Service Assurance.

Educational Requirements

• First Degree / HND in Engineering or Computer Science
• Minimum of 6 years relevant work experience with experience in a supervisory position as a key asset.

Knowledge:

• Network Operations
• Service Continuity Management, Monitoring and Control
• Telecommunications & Mobile Network Standards & Specifications.

Skills:

• Teaming
• Communication
• Problem Solving.

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.