Marketing Executive Internal Communications at First Bank

DUTIES & RESPONSIBILITIES

• Creation of Internal Staff Engagement activities and assisting in the management of a 3600 completion of the activities.
• Monitoring of the process flow of information dissemination among staff and customers.
• Create alternatives to reach employees to ensure effective communication of stakeholders’ initiatives across the FirstBank Group.
• Assist in the development of Internal communications strategy.
• Manage and update content on SharePoint working closely with IT.
• Developing strategic content for effective communications internally and externally. 
• Manage the Brand Champions and leverage them for brand quality assurance and knowledge sharing.
• Manage the web champions, schedule training to improve skill set on the portal and ensure effective use of portal pages. 
• Management of the FirstBank intranet - MyFirstPortal and other Internal Communications tools.
• Supporting all M&CC and strategic units within the Bank on crafting and developing messages to ensure effective communication and compliance.
• Create and implement communication plans for campaigns for events, products, services and initiatives.
• Create and advise on designs used for campaigns that inform and educate staff and customers Bank wide 
• Provide support in the creation of Internal Staff Engagement activities. 
• Coordinate roadshows for project briefs for internal stakeholders.
• Management of Internal and External Communications within the Bank.
• Assist in the management of a 360-degree completion of the activities for the Bank and subsidiaries. 
• Provide support in staff corporate responsibility and sustainability activations.
• Evaluate the Bank’s internal communications initiatives to ascertain effectiveness.
• Provide support for the merchandise and warehousing team as well as other marketing communications activities. 
• Responsible for building a robust directory to ensure adequate information dissemination and feedback management.
• Continuous liaison with FirstContact CXO to track feedback from customers to the Bank to inform messaging decisions.
• Comply with the principles and policies in the Information Security handbook.
• Maintain security of all information entrusted to the staff.

JOB REQUIREMENTS

Education 

• A bachelor’s degree in social sciences/public Relations/Mass Communications

Experience

• Minimum 5 years experience in customer facing responsibilities in the financial sector or FMCG industry.
• Proficiency in Word, Excel and PowerPoint applications.
• Digital and Human Capital skills – added advantage.