NI - Fraud Analyst at Jumia Nigeria

Responsibilities 

• Identify and analyze potential fraudulent transactions to avoid fraud loss and chargebacks 
• Track and report fraud trends, chargeback trends in the market and propose solutions to fight them
• Manage credit card chargeback process for Visa and Mastercard transactions
• Do KYC documents verification for Jumia Pay customers 
• Work closely with the customer service team on risk related topics like -transaction or account blocked, KYC etc.
• Work closely with finance team on fraud refunds, chargeback etc.
• Adequately follow and enforce all operational process like KYC, ATO, Chargeback, Dispute management etc.
• Update necessary schedules for the risk team.
• Work on other topics assigned by your manager.

Competencies Required

• Proficiency in Microsoft Office (Word, Excel, and Power- point) tools.
• Analytical mind and strong problem-solving skills.
• Proven ability to manage multiple tasks simultaneously.
• Ability to work to deadlines and targets, can prioritize tasks under pressure.
• Autonomous and comfortable interacting with other departments
• Attention to detail.
• Ability to analyze data and identify trends and patterns.
• Good written and verbal communication skills.
• Ownership mentality and a personal growth drive.

Qualification & Experience

• A bachelor’s degree in Economics, Finance, Mathematics, or similar.
• Good understanding of the payment system.