Operations Analyst Intern at Aquantuo

About the job

• We are seeking a highly motivated and analytical NYSC individual to join our operations team.
• As an Operation Analyst Intern, you will have the opportunity to gain hands-on experience in the world of finance and play a critical role in supporting our finance team.
• This internship is designed to provide you with exposure to various financial analysis tasks and help you develop essential skills for a successful career in finance.

Responsibilities

• Respond to all emails, phone calls, WhatsApp messages, social media engagements, and live chat messages in real time or within 15 minutes from when they are sent.
• Ensure real time status updates of all client requests across all service areas
• Work with sales/marketing staff to convert prospects into actual and satisfied users.
• Provide an exceptional customer experience to all clients – online, over the phone and in person
• Work hand in hand with other departments to purchase, update, process, ship, clear and deliver packages
• Coordinate and create all needed shipping documents for both imports and exports in a timely fashion ensuring all industry guidelines are met
• Ability to examine online stores and successfully complete purchase requests
• Familiarity with the operations in the shipping industry, including but not limited to, pick-ups, drop-offs, Bills of Laden, Commercial Invoices, etc.
• Ability to comfortably use computers, a variety of mobile devices, and Microsoft Office applications to include navigating web pages and apps.
• Ability to walk a user remotely over the phone through issues encountered with our platform (website and apps) or to walk a user remotely over the phone or in person on how to use our platform.
• Excellent customer service and able to professionally interact with customers in person and over the phone
• Able to quickly learn new programs and processes.

Qualifications

• Bachelor's degree in business, marketing, or equivalent experience,
• 0 - 3 years' in customer service, preferably as an NYSC candidate.
• Experience and commitment to excellent customer service.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook.
• Able to work comfortably in a fast-paced environment.
• Able to work with little to no supervision