Operations Manager - Shopping Complex at PTK Consulting Limited

Job Description

• The Operations Manager is responsible for overseeing and ensuring the smooth functioning of day-to-day operations within the organization. This role involves managing a team of staff, overseeing maintenance, security, and administrative functions, as well as ensuring compliance with company policies and procedures. The Operations Manager will collaborate with various departments to optimize processes and enhance overall efficiency.

Key Responsibilities

• Supervise and manage staff within the operations department
• Develop and implement operational strategies to enhance efficiency and productivity
• Oversee property maintenance, security, and other operational functions
• Ensure compliance with company policies and regulations
• Manage budgets and expenses related to operations
• Collaborate with other departments to streamline processes and achieve company objectives
• Monitor and report on key performance indicators (KPIs) for the operations department
• Provide regular updates to senior management on operational activities and challenges
• Identify opportunities for improvement and implement solutions to enhance operations
• Resolve any operational issues or conflicts in a timely and effective manner

Key Performance Indicators (KPIs):

• Operational Efficiency: Measure the efficiency of operational processes and identify areas for improvement to increase productivity.
• Cost Management: Monitor and control operational expenses to stay within budgetary constraints.
• Staff Performance: Evaluate the performance of operations staff and implement strategies for professional development and improvement.
• Compliance: Ensure all operational activities comply with company policies, regulations, and legal requirements.
• Customer Satisfaction: Measure customer satisfaction levels with operational services and implement changes to enhance the customer experience.
• Maintenance Quality: Evaluate the quality of property maintenance services and implement measures to improve service standards.
• Process Improvement: Identify opportunities for process improvement within the operations department and implement changes to streamline operations. These key responsibilities and performance indicators will guide the Operations Manager in overseeing and optimizing operational functions within the property company, ultimately contributing to the overall success and efficiency of the organization.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 10 - 15 years work experience.