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Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically - thus turnin...
ABOUT THE ROLE
Paga is seeking to hire an Operations Support Specialist. Are you a person who is passionate about customer experience and satisfaction? Do you like to ensure that your customers are always happy? Love interacting with people and providing everyone you come across with excellent service? Then join our team as an Operations Support Specialist!
You will carry out second level investigation, resolve escalated complaints by the frontline team, and liaise with other internal support team and 3rd party merchant. Incident management and engineering support for platform related issues. Manage issues reported by internal staff and gives resolution feedback to both external and internal customers.
PRIMARY RESPONSIBILITIES
KEY COMPETENCIES
KNOWLEDGE AND SKILL REQUIREMENTS
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