Process Analyst at Pistachio Associates

Responsibilities
Process Evaluation and Improvement:

• Analyze current operational processes, workflows, and procedures across various departments within the restaurants.
• Identify areas for improvement and develop innovative solutions to enhance efficiency, productivity, and cost-effectiveness.
• Create process models, maps & flow charts to illustrate the inputs and outputs ofvariousactivities.
• Implement process improvements through collaboration with cross-functional teams and stakeholders.

Data Analysis and Reporting:

• Collect and analyze data related to restaurant operations, including sales performance, inventory management, labor utilization, and customer feedback.
• Generate comprehensive reports and actionable insights to inform decision-making and drive continuous improvement initiatives.
• Utilize data visualization tools to present findings in a clear and impactful manner.

Standardization and Documentation:

• Establish standardized procedures and protocols for key operational processes to ensure consistency and compliance with quality standards.
• Develop comprehensive documentation, including process maps, standard operating procedures (SOPs), and training materials.
• Conduct regular audits and reviews to ensure adherence to established protocols and identify opportunities for refinement.

Training and Development:

• Provide training and support to restaurant staff on new processes, tools, and technologies implemented to improve efficiency and effectiveness.
• Foster a culture of continuous learning and development by facilitating workshops, seminars, and knowledge-sharing sessions.

Cross-Functional Collaboration:

• Collaborate closely with various departments, including kitchen operations, front-of-house staff, management, and support functions, to drive process improvements and operational excellence.
• Act as a liaison between different teams to ensure alignment of goals, objectives, and priorities.

Requirements

• 2-5 years’ experience in supporting business applications (ERPs)
• Strong analytical skills with the ability to collect, organize, analyze, and interpret large data sets.
• Excellent problem-solving skills with the ability to identify root causes and develop creative solutions.
• Proficient in process mapping and modeling techniques.
• Strong attention to detail and working with complex and detailed information.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Strong organizational and time management skills with the ability to prioritize and manage multiple projects simultaneously.
• Proficient in using process improvement methodologies such as Lean or Six Sigma.
• Knowledge of business process management software and tools.
• Proficient in Microsoft Office suite, particularly Excel, Visio, and PowerPoint.
• Ability to work independently and as part of a team in a fast-paced and changing environment.