Product Manager, Agent/Merchant Acquiring at PalmPay

The Product Manager, Agent/Merchant Acquiring will be responsible for developing merchant product among Agent and Merchant. The ideal candidate needs to be based on the PalmPay POS business in Nigeria and propose their own solutions based on current business problems. In the design of software systems, output documents, improve operating efficiency and customer experience through system design, and assist in completing business indicators.

Duties and Responsibilities:

• Familiar with and master PalmPay's merchant products (including but not limited to POS, MMO payment, etc.)
• Responsible for promoting the system design of POS business, including operating tools and Business APP
• Collect information through merchant communication, market research, etc., and promote internal teams to optimize products and upgrade experience.
• Monitoring the Rules and Regulations regarding POS product, card transactions and electronic payments.

Qualification & Required Skills:

• Bachelor's degree in IT, Computer Science, and other social sciences.
• 5-10 years of relevant experience, including 2+ years POS product manager experience in Banks, PSPs, MMOs, OEM manufacturers.
• Great knowledge of financial institutions, bank operations, electronic payment processing flows and the financial networks for processing preferred.
• Excellent interpersonal and negotiation skills internally or externally.
• Keen attention to details, strong analytical and problem-solving skills.
• Ability to prioritize and execute tasks in a time sensitive environment.
• English must be working level.
• Provide outstanding customer service.
• Be proficient in using office software such as PPT and Word；Be proficient in using software design tools, such as Axure, sketch, PS, etc.