Protection Technical Assistant at Norwegian Refugee Council (NRC)

Job Identification Number: 6531
Locations: Maiduguri, Borno
Job Schedule: Full time
Job Category: Assistant
Reports to: Protection Coordinator
Supervision of: Protection Coordinator
Travel: 25%
Project number: NGFM2112, 2201
Duration and type of contract: 12 months

Role and Responsibilities

• The purpose of the Protection Assistant position is to assist in the day-to-day implementation of protection activities in NRC.

Generic Responsibilities (max 10):

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of the support function portfolio according to a plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function
• Ensure that procurement, development and distribution of materials and equipment are timely and in accordance with the procedures
• Involve and inform communities and community leaders about the activities
• Investigate and facilitate the introduction of new technology, method and approaches in order to improve the quality of the activities

Specific Responsibilities
Integrated Protection responsibilities:

• Carry out regular visits to assigned field locations and identify protection needs of IDPs and host communities
• Together with Protection Officers, the Assistants will be responsible for the implementation of protection activities on the field – protection analysis, case management, data collection, sensitization and monitoring of protection issues and referrals.
• Contribute to the development of weekly and monthly work plans
• Carry out the selection of project beneficiaries with a particular focus on the identification of vulnerabilities.
• Data collection for project monitoring and evaluation.
• Build capacity of NRC program and support teams on protection safe programming by conducting regular awareness raising sessions, inductions and support Core Protection training follow-up.
• Participate in assessment and identification of protection gaps including GBV issues and support coordination with other protection actors to address those gaps
• Identify vulnerable beneficiaries with special needs and suggest the best type of assistance for each individual case tailored to the specific needs of the case (safe referrals to specialized actors)

Reporting:

• Contribute in the implementation of protection activities according to strategy, proposals, budgets and plans
• Keep accurate records of daily activities, beneficiaries involved, and issues identified. Regularly update program files and databases according to NRC’s Data Protection Policy and any other internal procedures that apply.

Coordination:

• Build strong working relationships with mandated and specialized protection actors
• Proactively participate in regular program meetings and provide updates as appropriate.
• Facilitate referral of protection issues to relevant service providers.
• Ensure close coordination and communication with NRC’s Core Competency teams to encourage an integrated approach to program delivery;
• Prepare weekly progress reports and other documents as required

HR:

• Comply with NRC’s Code of Conduct and PSEA principles at all times
• Ensure adherence to NRC’s national staff policy guidelines

Critical interfaces:

• By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons.
• Relevant interfaces for this position are:
  • Strategy and project planning: Project Manager-Maiduguri, Project Coordinator
  • Area Operations: Finance Officer, Logistic Officer

Scale and Scope of the Position:

• Staff: None – but will lead community facilitators
• Stakeholders: Community leaders, traditional and religious leaders
• Budgets: None
• Information: GORS, Agresso and Intranet
• Legal or compliance: Term of Employment, Code of Conduct.

Qualifications
We are looking for: 

• Bachelor's Degree
• 2 years of experience from working in a protection role in an emergency or protracted crises settings
• Previous experience from working in complex and volatile contexts. Work experience in the Northeast is a plus.
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Fluency in English & Hausa
• Strong communication, coordination and representational skills.

Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
Generic professional competencies:

• Experience from working in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Good command of English.

Competencies:

• Experience from working in a protection role in an emergency or protracted crises settings
• Documented results related to position's responsibilities
• Proficiency in English Hausa and Kanuri
• Strong communication, coordination and representational skills.
• Contextual knowledge of northeast Nigeria (Borno State) preferred

Behavioural competencies:

• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Handling insecure environment.

Performance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual.
• The following documents will be used for performance reviews:
  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework.