Latest Vacancies at Norwegian Refugee Council (NRC)

Job Identification Number: 6531
Locations: Maiduguri, Borno
Job Schedule: Full time
Job Category: Assistant
Reports to: Protection Coordinator
Supervision of: Protection Coordinator
Travel: 25%
Project number: NGFM2112, 2201
Duration and type of contract: 12 months

Role and Responsibilities

• The purpose of the Protection Assistant position is to assist in the day-to-day implementation of protection activities in NRC.

Generic Responsibilities (max 10):

• Adhere to NRC policies, tools, handbooks and guidelines
• Assist with the implementation of the support function portfolio according to a plan of action
• Prepare and develop status reports as required by management
• Ensure proper filing of documents
• Promote and share ideas for improvement of the support function
• Ensure that procurement, development and distribution of materials and equipment are timely and in accordance with the procedures
• Involve and inform communities and community leaders about the activities
• Investigate and facilitate the introduction of new technology, method and approaches in order to improve the quality of the activities

Specific Responsibilities
Integrated Protection responsibilities:

• Carry out regular visits to assigned field locations and identify protection needs of IDPs and host communities
• Together with Protection Officers, the Assistants will be responsible for the implementation of protection activities on the field – protection analysis, case management, data collection, sensitization and monitoring of protection issues and referrals.
• Contribute to the development of weekly and monthly work plans
• Carry out the selection of project beneficiaries with a particular focus on the identification of vulnerabilities.
• Data collection for project monitoring and evaluation.
• Build capacity of NRC program and support teams on protection safe programming by conducting regular awareness raising sessions, inductions and support Core Protection training follow-up.
• Participate in assessment and identification of protection gaps including GBV issues and support coordination with other protection actors to address those gaps
• Identify vulnerable beneficiaries with special needs and suggest the best type of assistance for each individual case tailored to the specific needs of the case (safe referrals to specialized actors)

Reporting:

• Contribute in the implementation of protection activities according to strategy, proposals, budgets and plans
• Keep accurate records of daily activities, beneficiaries involved, and issues identified. Regularly update program files and databases according to NRC’s Data Protection Policy and any other internal procedures that apply.

Coordination:

• Build strong working relationships with mandated and specialized protection actors
• Proactively participate in regular program meetings and provide updates as appropriate.
• Facilitate referral of protection issues to relevant service providers.
• Ensure close coordination and communication with NRC’s Core Competency teams to encourage an integrated approach to program delivery;
• Prepare weekly progress reports and other documents as required

HR:

• Comply with NRC’s Code of Conduct and PSEA principles at all times
• Ensure adherence to NRC’s national staff policy guidelines

Critical interfaces:

• By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons.
• Relevant interfaces for this position are:
  • Strategy and project planning: Project Manager-Maiduguri, Project Coordinator
  • Area Operations: Finance Officer, Logistic Officer

Scale and Scope of the Position:

• Staff: None – but will lead community facilitators
• Stakeholders: Community leaders, traditional and religious leaders
• Budgets: None
• Information: GORS, Agresso and Intranet
• Legal or compliance: Term of Employment, Code of Conduct.

Qualifications
We are looking for: 

• Bachelor's Degree
• 2 years of experience from working in a protection role in an emergency or protracted crises settings
• Previous experience from working in complex and volatile contexts. Work experience in the Northeast is a plus.
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Fluency in English & Hausa
• Strong communication, coordination and representational skills.

Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
Generic professional competencies:

• Experience from working in a humanitarian/recovery context
• Previous experience from working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Good command of English.

Competencies:

• Experience from working in a protection role in an emergency or protracted crises settings
• Documented results related to position's responsibilities
• Proficiency in English Hausa and Kanuri
• Strong communication, coordination and representational skills.
• Contextual knowledge of northeast Nigeria (Borno State) preferred

Behavioural competencies:

• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Handling insecure environment.

Performance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual.
• The following documents will be used for performance reviews:
  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework.

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Job Identification Number: 7254
Location: Maiduguri, Borno
Duration of contract: 6 months renewable
Grade: 5 in NRC's grading structure
Reporting line: Protection Coordinator

Job Description

• We are looking for people who are passionate about helping refugees and people forced to flee. 
• If you are those people, the Norwegian Refugee Council in Nigeria is looking for an enthusiastic and passionate Protection Officer to join our protection team in Maiduguri Area Office
• You will be responsible to Provide day-to-day support to program and support teams in Return, Host, and IDP communities to identify and remediate protection gaps and on a regular basis review NRC Vulnerability and targeting criteria by increasing the level of relevant skills and knowledge through the provision of a range of activities
• To be successful in this role you will be a confident communicator with excellent relationship building skills, capable of establishing strong relationships with stakeholders at all levels while supporting new initiatives across the Area. 
• If you are highly organized individual, comfortable with working in an emergency environment and have previous experience on protection, we would love to hear from you

Role Responsibilities 

• Carry out regular visits to assigned field locations and collect information using NRC procedures and forms
• Flag any immediate protection risks that arise during protection field visits to the Protection Manager 
• Ensure space for focus groups is comfortable and appropriate for the group in question and ensure privacy for key informant interviews
• Proactively engage with programme teams in the field to ensure safe programming tools are up to date and relevant to their needs level including designing and implementing the NRC referral pathway
• Insert information on all referrals into Referral matrix and contribute to data analysis as appropriate, adhering to confidentiality and safety principles
• Together with the PC, support programme safe programming initiatives and ensure protection Risk Assessments are core to all NRC’s Multi-sectoral assessment
• Contribute to the design and planning of relevant trainings and awareness raising sessions for NRC staff, community members, LNGOs and duty bearers;
• Build capacity of NRC programme and support teams on protection safe programming by conducting regular awareness raising sessions, inductions and support Core Protection training follow up.
• Identify information needs of IDPs through visits to IDP camps, IDP interviews and focus group discussions

We are Looking For 

• Bachelor's Degree
• 3 years’ experience from working in a protection role in an emergency or protracted crises settings
• Previous experience from working in complex and volatile contexts. Work experience in the Northeast is a plus.
• Documented results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Fluency in English & Hausa
• Strong communication, coordination and representational skills.

What’s in it for you? 

• Female candidates are strongly encouraged to apply and to join a work culture that empowers every employee to share ideas and take responsibility
• At NRC we think creatively. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face
• You will have many opportunities to be heard and take the initiative. 
• Learn on the job: NRC's collaborative working style favours the exchange of good practice and lessons learnt. At NRC, employees learn on the job and are encouraged to look for opportunities to develop new competencies. NRC managers priorities the quality work and the competency development of their staff. This entails giving newcomers a good start, following up, training and mentoring employees to allow them to perform well in their current job, offering learning and development programmes.