Quality Assurance Manager at HR-EX Consulting

Job Summary

• The job holder will define and specify activities, processes and standards to fulfill the quality requirements for manufactured materials, components and products.
• He/she will continuously monitor the quality of products received, stored, dispatched to ensure all meet set and agreed standards so as to drive consistent product experience to the end customer across the Nigerian market.

Responsibilities

• Quality management: Sample and visually monitor quality of all import’s products, Local manufacturing products, stocks in the trade, received, and ensure all products being dispatched meet the quality requirements and product labeling to comply with country specific quality standards.
• Analysis: Ensure to drive and guide primary analysis of customer return, field defects and ensure to deliver the analysis reports to Manufacturers for improvement. Follow-up for timely implementations of solutions. Weekly and monthly analysis report to Product Quality & engineering team. Lead and drive the solution for Non-product related & customer awareness related issues.
• Project Management: Track data, identify improvement projects and manage cross functional implementation to maintain and improve quality standards.
• Data Management: Set and Audit data accuracy in system and Ensure that Data input to system is accurate and complete for product failure rate analysis.
• Auditing, monitoring, and determining the quality of local manufacturing processes and/or outputs against defined internal and regulatory standards.
• Training to teams across Nigeria, coaching & guidance to execute the quality improvement activities, special Quality drive execution and time to time Quality project execution.

Desired Skills and Experience

• A degree in Technical related field (Electronics preferable) – a Diploma in Quality Control Management will be an added advantage.
• Six Sigma, Quality Gates, Quality tools and Audit certifications are desired.
• Minimum of 3-5 years in a busy quality assurance and product development environment in a manufacturing set-up – Consumer electronics/Home Appliances or Solar Appliances Preferable.
• Well versed and deep understanding of quality management processes, and procedures.
• Working knowledge of MS office application, well versed in presentations and had interacted with cross functional teams, Suppliers and Market.
• Strong mindset for continuous improvement and meeting or exceeding expectations and able to demonstrate complete discretion and confidentiality.