Receptionist/Customer Service Rep (Female) at HR Aid

Salary: N150,000 net

We are looking to hire a Receptionist/Customer Service Rep for our client, a Dredging, Procurement & Real Estate company located at Victoria Island, Lagos

Responsibilities

• Handle incoming and outgoing calls and emails according to standards.
• Take responsibility for resolving customers’ complaints or issues.
• Follow up with the appropriate unit as regards the status of customer complaint resolution.
• Report, track and ensure final resolution of customers’ issues using the CRM system and tools.
• Attend to, follow up and resolve customer complaints and inquiries.
• Identify and introduce products and services to new and existing clients.
• Promote products and services to point of sales to achieve the set target.
• Successfully contribute to all company product promotions.
• Provide superior service to customers by responding to requests, inquiries, suggestions, and concerns.
• Continuously establish and maintain an excellent network of business relationship because of extensive interaction and communication.

Requirements

• BSc in any related field.
• Proficient in MS Office, particularly Excel.
• Minimum of 2 years experience post NYSC.
• Proficient with the use of CRM tools.
• Strong attention to detail and high level of accuracy.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Must always look presentable.
• Excellent people management skills.
• Analytical and problem-solving skills.
• Time management.
• Ability to navigate stressful situations.
• Ability to cope with pressures and setbacks.
• Ability to deliver results and meet expectations.