Regional Retail Coordinator at M-KOPA

Responsibilities

• Stock Management: You will manage stock reconciliations and reduce stock shortage occurrence In the region by re-ordering understocked Stock Keeping Units (SKUs)to individual shops.
• Aged stock: You will support Field Sales Managers, Sales Executives, and shops in aged stock returns and reallocations and in reporting lost phones.
• DSR Stock Holding: You will support FSMs, SEs, and shops to ensure all active selling DSRs and new DSRs are holding stock within the min-max levels.
• Phone Repairs: You will manage the delivery of phones to the repair center within Service level agreement and customers pick up repaired phones within Service level agreement.
• Cancellations: You will ensure cancellations within the region are closed in time.
• Shop assistants support: You will ensure regular coaching of shop assistants on processes, products, systems, and service
• Reverse logistics: You will ensure shops perform reverse logistics mindful of M-KOPA standards.
• You will report the performance of shop assistants.
• You will develop retail strategies that support our goals.
• You will resolve issues experienced by shop assistants as they arise.

Requirements

• At least 2 years of working in sales or retail field.
• Proficiency in Microsoft Office with basic MS Excel and MS word knowledge and good reporting skills
• A good leader with empathy ready to support low-level employees
• Clear communication on email, telephone, in person.
• Able to self-manage and take initiative without being micro-managed.
• At least a college diploma in a business-related field

Benefits, What's in it for you;

• Private health insurance (inpatient outpatient, maternity, eye care, dental and gym facilities)
• Group Life Cover and Personal Accident Cover
• Company pension (A mandatory basic national social security scheme)
• Airtime and Data allowance (dependent on the nature of the role)