Relationship Officer, Corporate and Commercial Banking at FCMB

ACCOUNTABILITIES

• Prospect and sign on new relationships.
• Mobilse liabilities (low cost deposits as well as tenured deposits)
• Create quality risk assets from these relationships
• Proactively attend to customer needs at they may arise daily.
• Assist customers to carry out transactions (and carry out on their behalf where required) with the use of the various channels available.
• Mobilization of profitable transactions that impact on the income of the team (FX, LCs, etc)
• Ensure customer expectations are exceeded making the Bank the first choice in the provision of financial services

REQUIRED COMPETENCIES

PROFESSIONAL COMPETENCIES: -

Core

• Product Knowledge - Negotiation - Communication - Understanding of CBN Monetary Policies - Credit Risk Management - Trade Finance and Documentary Credit/Collections - Credit Analysis

Non-Core -

Budgeting and Budgetary Control - Cost Management

• BEHAVIOURAL COMPETENCIES: - Interpersonal relations - Initiative - Analytical ability - Decision quality & Problems
• ORGANISATIONAL COMPETENCIES: - Attention to Detail - FCMB Ethics & Values - Continuous Learning - Drive for Results

KEY PERFORMANCE INDICATORS

FINANCIAL

• Income
• FX Volume
• Low Cost deposit volume

CUSTOMER

• Net Promoter Score

PEOPLE

• Staff Training & Development

PROCESS

• Asset volume
• Share of wallet size of customers
• Customer Acquisition &
• Collection Volume

RISK

• Risk Control Index
• 2 - 7 years experience in bank sales with relevant University degree(s)