Retail Manager at HR Aid

Experience: 5-7 years

We are looking to hire a highly qualified and experienced Retail Manager to oversee our client’s fashion store.

The Retail Manager is responsible for overseeing the daily operations of the store.

Responsibilities

• Create a unique retail experience in line with the brand
• Manage the shop to ensure a creative and inspiring layout, lighting and stock display
• Set annual trading budgets and targets
• Full responsibility for managing the retail trading budget and profit and loss account, monitoring performance against agreed key performance indicators (KPI’s)
• Develop and maintain suitable measures and systems for controlling stock control, to ensure sufficient levels of stock at minimum stock holding and to keep write-off stock to minimum
• Analyze sales figures, interpret trends and forecast future sales volumes in order to maximize profit
• Maximize retail turnover and profit working to grow the business in order to support the brand’s ongoing financial viability
• Partner with the senior management team to identify potential income generation opportunities from alternative commercial sources to ensure the organization’s long term financial viability
• Work with the head of business development to ensure that business development activities are complementary and all potential income generation activities are exploited
• Ensure effective systems for cash handling and retail banking are in place, reviewing and updating business processes as necessary
• Ensure that the shop offers visitors a range of products at appropriate pricing levels and meets the organizations income targets
• Work with the sales team to develop limited edition commissions and multiples from exhibiting artists
• Ensure compliance with all policies and procedures through retail management and staff meetings, store walk-through and audits, etc.
• Continually evaluate and react to performance issues and actively recruit retail candidates
• Collaborate with sales manager to set daily, weekly and monthly sales targets for all retail staff and contribute significantly to meeting the targets
• Analyze sales figures and forecast future sales volumes to maximize profits
• Provide support to the fashion buyer, the home/furniture buyer, general manager as well as the CEO in identifying brands to be featured in store portfolio
• Monitor low performing brands and suggest methods to drive quick, sustained and effective turnaround in performance
• Organize all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfils all legal health and safety guidelines
• Perform any other tasks as assigned.

Skills & Requirements

• BSc. / HND in Marketing, Business Administration, or a related field
• Experience in luxury industry
• Minimum of 5 years’ experience as a Retail Manager
• Professional certification will be an advantage
• Working knowledge of the fashion industry
• Must have an in-depth knowledge of the products
• Knowledge of consumer spending trends and buying patterns
• Standard knowledge on the use of sales software
• Good data entry skills
• Excellent customer-facing skill
• Knowledge and understanding of business policies and procedures
• Ability to create detailed spreadsheets, charts, and presentations
• Highly proficient in the use of Microsoft Office tools
• Must have the ability to navigate stressful situations
• Must be able to prepare management reports and correspondence
• Excellent time management skills
• Ability to multitask and prioritize work
• Excellent organization, planning and coordination skill
• Strong interpersonal skills
• Ability to effectively communicate with a wide range of individuals
• Good intuitive, negotiating, and analytical skill
• Excellent written and communication skill.
• Passionate about fashion, design, art, culture, luxury
• Must have a forward-thinking attitude
• Must be organized and detail oriented
• Must be a good communicator
• Must be professional in attitude and appearance
• Must be a good team player
• Must possess good judgement
• Possess a strong emotional intelligence
• Must demonstrate a high level of confidentiality
• Must be willing to work long hours and be very responsive
• Must be professional in dealing with clients 
• Must have a friendly personality.