Sales Admin Officer at Lafarge Cement

About The Job

• The role involves managing the end-to-end process of shipping, invoicing, and contract creation while ensuring accurate trade terms and pricing for customers. It includes verifying rebate, freight, and transport payments, managing defective product credits, and collaborating with logistics teams to ensure proper transaction postings.

What You'll Be Doing

• Aftershipping & Invoicing – Seamlessly process daily all confirmed transactions by creating deliveries & raising invoices as well as raising exceptions when necessary.
• Contract Creation - Set/update in the system for customers, appriopriate/accurate trade terms.
• Rebate management – Verify all rebates/incentives payments & communicate to customers and/or sales men
• Post all required memos on demand.
• Verify & communicate all freight/transport payments to relevant customers bi monthly.
• Cement & Fuel Recoveries - Work with the logistics execution & depot teams across the country to ensure all affected transactions are posted.
• Defective products management – Process all defective cement volumes credited to customers
• Pricing – With my N+1, do pricing reviews for every invoiced transaction to ensure the right prices have been charged to the customers by Lafarge.
• Reporting – Prepare reports for my N+1 on demand.

Who You'll Be Working With
List of direct reports:

• None

Key interfaces, stakeholders and relationships:

• Logistics
• Other sub departments in customer service – Order fulfillment, customer
• Operations; Logic
• Finance
• Internal Control
• P2P
• Master Data
• Sales
• Trade marketing

What We Are Looking For

• BSc in any discipline
• Minimum of 2 years’ experience in the Customer Service within FMCG / Logistics dependent domains
• Proficient in Microsoft Office Suite/Google Docs
• Able to build and maintain effective working relationships to ensure business objectives and priorities are successfully supported, communicated, and executed within the Business organization.
• Must be familiar with SAP
• Must have a basic understanding of CRM systems like SFDC.
• Excellent interpersonal communication skills including a proven ability to listen and understand customers

Technical / Functional Skills:

• Critical Thinking and Problem-Solving Skills
• Planning and Organizing
• Communication Skills
• Persuasiveness
• Reporting Skills
• Data Analytics
• Analysis
• Reporting