Sales / Customer Services Experience Team Lead at Venus Finance

Summary

• The Sales/Customer Experience Team Lead is responsible for driving sales performance and ensuring a superior customer experience within the finance industry.
• This role requires a strategic thinker who can lead a team, implement effective sales strategies, and enhance customer satisfaction. The ideal candidate has extensive experience in the finance sector, excellent leadership skills, and a proven track record in sales and customer service.

Key Responsibilities
Team Leadership:

• Lead, mentor, and motivate the sales and customer experience team to achieve targets and deliver outstanding service.
• Conduct regular team meetings to review performance, provide feedback, and set goals.
• Foster a positive and collaborative team environment.

Sales Strategy and Execution:

• Develop and implement sales strategies to achieve company targets.
• Monitor sales metrics and analyse data to identify areas for improvement.
• Collaborate with the marketing team to create effective sales campaigns and promotions.

Customer Experience Management:

• Ensure the delivery of a seamless and exceptional customer experience.
• Address and resolve customer complaints and issues promptly and effectively.
• Gather customer feedback to identify opportunities for service improvement.

Training and Development:

• Provide ongoing training and development opportunities for team members.
• Keep the team updated on industry trends, product knowledge, and sales techniques.

Performance Monitoring:

• Set performance goals and objectives for the team.
• Conduct performance reviews and implement action plans for underperforming team members.
• Recognize and reward high performers.

Reporting and Analysis:

• Prepare regular reports on sales performance, customer satisfaction, and team activities.
• Use data to inform decision-making and strategy adjustments.

Qualifications

• Bachelor’s Degree in Sales and Marketing, Business Administration, or related field.
• Minimum of 3 years of experience in sales and customer experience roles within the finance industry.
• Proven track record of achieving sales targets and improving customer satisfaction.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in CRM software and Microsoft Office Suite.
• Ability to analyze data and make data-driven decisions.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Other Requirements:

• Willingness to travel as needed for client meetings and industry events.
• Flexibility to work outside regular business hours when required.