Secretary at Hilton Worldwide

Job ID: HOT089CL
Brand: Hilton Hotels & Resorts
Job: Catering and Event Services

Job Description

• A Secretary will support the Hotel Manager's needs and work closely with customers to determine their needs and help to build, reinterate and expand business.

What Will I Be Doing?

• As Secretary, you will support the Hotel Manager's administration needs for hotel events and work closely with customers to determine their needs build, reinterate and expand business.
• Directing of clients/calls/mails to Hotel Manager.
• Daily check meeting /event planner survey, print and reply the responses through preparing a letter which is signed by Hotel Manager and email same to the guests.
• Maintenance of general and event file positions.
• Schedule monthly communication meetings as per the plan.
• Take minutes of Hotel Managers meetings and send out the report appropriately to concerned persons.
• Prepare and process purchase requests and store requisitions when the need arises.
• Maintain time and attendance records as well as vacation schedule.
• Assist work-in guests & telephone enquirers in taking their enquiries when account handlers are busy or not available.
• Carry out competition check when the account handlers are busy or not available.

What are We Looking for?
A Secretary serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards.

It would be advantageous in this position for you to demonstrate the following capability and distinction:

• Demonstrated previous experience working in an administrative office.