Senior Manager - Analytics and Insight.Enterprise Business at MTN Nigeria

• Distil and provide deep understanding of customer needs and aspirations that will enable Enterprise Business (EB) engage more closely with its customers.
• Provide strategic direction on EB  planning and pricing analysis
• Ensure relevant business rules are applied in the budget process and forecasting scenarios for Enterprise Business performance
• Manage the performance measurement and monitoring of EB propositions/promotion/activity to ensure that it adheres to EB business plan and provide feedback to senior management as requested.  
• Develop competitive pricing strategies for MTN Business product plans, solutions and value propositions
• Determine and manage the development of new insight generation capabilities to enhance deployment of solutions and services in all Enterprise Segments (across both Corporate and SME segments)
• Develop industry and enterprise level understanding of EB’s customer base through the building and maintenance of detailed, accurate and up-to-date customer knowledge/reporting of:  
•  EB’s subscriber profile (usage, behavior, ARPU, etc.) by geography, product portfolio, segment etc.
•  Product Portfolio evaluation and performance reporting.
•  Competitor Analysis and Monitoring.
•  Geographical/Regional Statistics. 
•  Provide ongoing and ad hoc reports on essential “health indicators” of EB.
• Develop and execute Market insight and lead generation strategies through research, relevant partnerships and channels
• Manage business case development and analysis
• Review feasibility assumptions used versus actual behavior in market after launch of product, promotion or activity.
• Provide strategic direction and oversight on business performance reporting metrics (subscriber, revenue, margins, churn) of all EB solutions and services across all key segments
• Provide analysis and insight to Management in areas of client acquisition, analytics, churn management, revenue enhancement, margins, pricing and customer data knowledge management
• Define and manage Enterprise Segment customer lifecycle management framework in conjunction with the Segment Managers
• Lead the development of data points for comprehensive reportage of EB activities, from lead generation, sales analytics, client relationship management and collections
• Ensure integrity of EB financial modeling for key projects and propositions.
• Manage process for Enterprise segment Competitor knowledge, monitoring and analysis 
• Ensure quality assurance for all business plans, pricing analysis and data generated for reporting
• Review and assess competitive price reactions scenarios
• Ensure Just-In-Time and accurate commission pay-out to direct sales team and channel/Technology partners
• Manage ad hoc projects as directed by CEBO
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Accounting, Finance, Economics, or related discipline 
• A master’s degree, preferably an MBA will be an advantage
• Fluent in English

Experience:

• 9 - 17 years’ experience which includes:
• Manager track record of 5 years or more; with at least 3 years in relevant sector/industry 
• 3 years in reporting business performance and financial analysis
• 3 years’ experience in business analytics and market insight
• Work experience across diverse cultures and geographies is advantageous
• Experience in business development