Senior Manager, Facilities at Ralds & Agate

Responsibilities
Management:

• Build and maintain a high-performing team within the organization by developing an effective performance management system and communication frameworks.
• Responsible for the management of services and processes that support the core business of and ensure that standard operations and best practices are followed for maximum efficiency.
• Provide insights, advice and recommendations to the Management using reports generated from business reality, or relevant and reliable internal/external data sources to justify strategy, profits, investment, organizational growth, sales, competition etc.
• Assist the management in setting strategic goals, objectives, budgets, policies, and procedures to enhance the company’s market share, profitability and return on investment.
• Manage and coordinate the achievement of revenue and profitability targets while ensuring operational efficiency and aggressive growth of the business
• Receive and review weekly fault reports from Lead operations supervisor and operations supervisors and ensure issues are effectively resolved
• Authorization of tasks while ensuring safety and efficient operations.
• Carry out supervisory responsibilities at multiple sites in accordance with company's policies and applicable laws.
• Responsible for and participate in interviewing, selecting and training, appraising, motivating, and coordination of new and existing members of the operations team.
• Ensure the preparation and reviewing of budget for all locations while ensure
• compliance to company’s procedures
• Oversee and supervise the inspection of all facilities, while coordinating the activities of LOS, OS and Facility technicians to ensure efficiency and quality delivery
• Give sound technical direction to OSs and LOSs in responding to issues around critical system
• Promote goodwill and a positive image of the Company.

Customer Service (Internal / External):

• Design a system to track and measure customer satisfaction and feedback.
• Identify bottlenecks in meeting clients’ needs and develop new improvement strategies
• Ensure Team satisfaction in compliance with the developed criteria.
• Responsible for implementing outcomes for improvement for Operations Staff/Team
• Deploy good communications, ethics, and sound initiative in fostering customer relationships, while inculcating the same in team members to replicate the same with notable boundaries
• Ensure compliance in response time in attending to clients’ complaints and addressing issues to avoid escalations
• Politely Intervene in resolving issues with clients while protecting our brand in cautioning residents/clients to reciprocate mutual respect toward our facility officers

Operations:

• Periodic review of facilities operations strategy and systems, while ensuring the recommendation and implementation of approved systems.
• Monthly approval of Payment Schedule capturing all budgeted cost and non- Budgeted costs.
• Utilizing cost effective measures in handling fault with LOS & OS & avoid shut down
• Periodic physical visit to each location to establish smooth operations and compliance with standards at least twice a month.
• Handling fault reports with LOS & OS and timeously resolving issues
• Plan, direct, coordinate and estimate budget received from LOS of each facilities
• Oversee procurement and maintenance and upgrade overall facility as required.
• Coordinate to ensure multiple facilities and clients’ meet needs are met
• Monitor facility usage, operations and equipment maintenance.
• Prepare and implement annual budget for building use and facility maintenance.
• Update and maintain usage records and invoice clients accordingly.
• Maintain accurate records of equipment functioning status and other systems in building.
• Develop schedule for regular evaluation of facilities.
• Participate in development of policies and procedures affecting usage supplies and facilities.
• Periodically inspect to ensure all assets, equipment and other facilities are functioning well.
• Develop monitoring systems to detect problems in initial stage.
• Initiate interventions to solve problems in facilities.
• Develop and execute a system for regular cleaning, repair, and maintenance of facilities.

Planning and Budgeting:

• Quarterly analysis of budget and spending from all locations.
• Quarterly review and monitoring of results and savings
• Approval for budgeted Purchase Request (PRs) for Operations
• Timely submission of the actual amount spent for all locations for the year
• Estimate new operating costs with the Operations Team, Procurement, and research-based information.

Leadership:

• Effectively supervise all Facility personnel ensuring optimal compliance for optimal FM service delivery.
• Develop and implement effective leadership strategy to motivate and inspire the team for effective performance
• Develop and monitor the delivery of FM service at all locations and to all Clients
• Assumes the responsibility of ensuring there is no breakdown or substandard service delivered to any of our Clients
• Provides leadership in deploying good judgement, communication and emotional intelligence in assigning and delegating responsibility to the right team member for excellent delivery.
• Conducts regular meetings to ensure that personnel are well informed of key objectives, changes in policies and procedures; while discusses current issues and areas needing improvement.
• Identifies, develops, and implements training programs as appropriate.
• Review and develop new/relevant KPI’s to measure performance of facility officers.
• Conducts performance appraisals and advise on feasible performance improvement solutions
• Provides measurable feedback to assigned personnel and suggestions for improved performance.
• Formulates and implements employee corrective actions as needed.

Learning and Development:

• Assist to recruit, retain, develop and motivate staff
• Personal development and growth
• Development and growth of Staff
• Review and recommendation for improvement