Senior Specialist, Employee Relations at IHS Towers

Job Purpose

• Handle consultation, facilitation, and resolution of employee grievances and disciplinary issues.
• Develop, implement, and enforce company policies/procedures.
• Manage relationships between the organization and external labor agencies/bodies.

Responsibilities

• Serve as the first point of contact for employee relations (ER) questions and provide guidance and consultation, ensuring employees and managers are using the tools and resources available.
• Create and revise ER policies and processes to generate fair outcomes for all stakeholders.
• Interpret the company’s HR policies and respond to inquiries and concerns.
• Track and ensure compliance with local labour laws, legislative requirements, and conditions of employment.
• Collate and analyze employee exit interviews.
• Collaborate with Talent Acquisition to co-review and take action on the results of the New Hire Experience Survey (30-day check-in)
• Conduct 60- and 90-day check-ins for new hires.
• Participate in training and consultation on ER-related topics, policies and procedures.
• Maintain thorough ER case documentation. Use metrics to identify trends and recommend actions to promote positive ER across the business.
• Coordinate with HR Business Partners (HRBPs) and people managers/ leaders on employee-related aspects of involuntary terminations such as termination for cause and separation.
• Assist in investigations regarding potential misconduct and policy violations by employees.
• Assist in preparing ER-related audits, reports and compliance reviews.
• Perform other tasks and duties as assigned by the Director, HR.

Qualifications

• Bachelor’s degree in human resources, Law, Business, or any related discipline.
• Professional certifications, e.g., CIPMN, CIPD, SHRM, etc, will be an asset
• +5 years’ relevant ER experience
• Strong knowledge of employment laws and regulations, with practical experience ensuring compliance within an organization.
• Experience managing HR projects or initiatives, with multiple tasks and priorities.
• Excellent verbal and written communication skills, with the ability to interact effectively with employees at all levels.
• Demonstrated ability to analyze complex situations, identify issues, and develop effective solutions.
• Experience designing and delivering training programs relations, conflict resolution, and company policies.