Service Manager (Fulfilment Coordinator) at Decagon

Mission

• You will be responsible for managing product enquiries, clarifying requirements, assigning professionals, monitoring and reviewing the quality of deliverables by referring to operational guidelines.

Position Description

• Communicate regularly with clients looking to explore our technical services.
• Develop plans that are necessary to start any request.
• Receive and simultaneously manage multiple technical requests.
• Proactively communicate the status of each product and requirements to clients.
• Identifying available technical talent internally to be assigned to projects.
• Communicate requirements and expectations to assigned technical talent.
• Performing reviews and QA on product/ project delivered by assigned professionals.
• Log and update order metrics and progress.
• Communicate blockers that prevent orders from being fulfilled on time.
• Reference operational guidelines established by the product team.

Qualifications & Skill Sets

• Preferred Years of Experience: 1 - 2 years of prior experience managing projects
• Excellent written and verbal communication.
• Ability to manage multiple tasks throughout the day.
• Strong attention to details.
• Good knowledge of tools like Google suite and Slack.
• Excellent time management skills.

Nice to Have:

• Experience in either Digital Marketing, Content Writing or Graphics Design would be a plus.
• Prior Experience with Fiverr would be a plus.

Benefits of working at Decagon

• Decagon offers an energized, upbeat work environment that strongly fosters employee work-life balance.
• A work culture that rewards goal-oriented professionals who enjoy meeting challenges head-on.
• Great/flexible work culture - as long as you get the work done.
• Amazing personal growth experience - at one of the fastest-growing start-ups in Nigeria. Pension and health plan.
• Working with a motivated and talented team.
• More importantly, it is an opportunity to transform the Software Engineering Ecosystem in Nigeria and beyond.