Supervisor at Beauty And Fragrance LTD

Description 

• Responsible for supporting Store Managers with budgets
• Demonstrate views on current key trade activity that potentially impacts the region
• Support Sales and Marketing team in leading and managing teams and agreed departmental strategies
• Assist with all projects as required
• Be pro-active in expanding and promoting the company’s brand and assisting at peak training times and store events
• Liaising with the Sales and Marketing Manager to ensure that the retail operations run smoothly, and to targets.
• To support the opening of new stores – people, resources, operational plans
• Working with Store Managers in identifying key areas of strength, and areas for growth in Cluster, maximizing sales spaces and Store profitability.
• Train, Schedules, monitors, evaluate and provide direction to store staff of coverage
• Maintain and change product displays including those required for periodic sale events
• Ensure all product in the stores of coverage are price tagged when necessary
• Ensure that visuals and show cards are changed periodically, lights are functioning properly, and shops are repainted when deemed necessary
• Performs product inventory in accordance with established policies and maintains related records.
• Ensuring checklists are marked for all stores visited.
• To support the development of all Store managers in cluster and ensure they do the same for their teams
• Support the Sales and Marketing team to ensure that the vision, objectives, sales and budget targets are clearly communicated and achieved across the cluster
• Support the focus on training for all Store Managers in Cluster and ensure this is developed for all teams
• To help and promote healthy competition across and between the region
• To work with the HR to identify and develop potential leaders within the region
• To address and refer to HR or concern department on issues as they arise
• To assist in and support development of new team members, developing managers to deal with this up to Assistant Manager level
• Ensures all employees wear their uniform appropriately
• Ensure standards for quality, customer service and health and safety are met
• Supervising and coordinate retail staff activities, including cashiers, Makeup Artist, Beauty Advisors and other people working in the store of coverage.
• Ensure pricing is correct.
• Coach, counsel, and discipline employees.
• Evaluate on-the-job performance.
• Manage the Organization and distribution of staff schedules.
• To promote, implement, monitor and maintain excellent Customer Service standards at all times.
• To work with Store Managers on Standards of Performance in region.
• Identify current and future trends that appeal to consumers.
• Follow up how customer questions, complaints, and issues are handled by Store manager and other staff.
• Train and manage how retail staff greet and assist customers with product selection.
• To support the Head of Sales to monitor and manage sales targets for all Stores in Cluster
• To work closely with the Sales and Marketing team to support analysis of trading patterns, challenge Store Managers, and ensure appropriate action is taken to unforeseen sales reactions
• To liaise and communicate with the Sales and Marketing team on Visual needs, Merchandising and monitor standards of merchandising in all stores in Cluster
• To liaise with Store Manager on weekly trade meetings and take appropriate action in Cluster to influence retail sales
• Motivate and challenge Store Managers to achieve Data Collection targets e.g. CRM
• To monitor and motivate on KPIs for all stores in the region
• To support HR to ensure Store Managers are equipped with all the resources they need to lead, manage, and run each store effectively
• Responsible for overseeing Daily/Weekly/Monthly Checks happening in Stores in the Cluster
• To monitor store standards, Visual display, and Merchandising and work with the sales and marketing team to improve this.

Requirements

• Candidates living in the Center of Lagos or the environs (Lagos-Island) are preferable.
• Supervisory Experience in Retail/ Beauty Retail is Mandatory.