Team Lead, E-Banking at Koins Microfinance Bank

Job Responsibilities

• Ensure all E-channels platforms function optimally: Internet banking, Mobile App, ATM, POS, Cards etc.
• Daily settlement of all Electronic channel’s transactions
• Daily Reconciliation of E-channels accounts.
• Rendition of internal and regulatory reports
• Debit card issuance
• PIN issuance and Support
• Profiling Cardholders for Web payments (SAFETOKEN and 3D Secure)
• Management and project implementation of all E-channels platforms.
• Pilot test and Support for deployment of channels.
• Dispute Arbitration/Resolution
• Ensure prompt resolution of customer complaints and enquiries on E-channels issues.
• Customer support and feedback.

Qualifications / Required Skills & Competencies (Technical and Soft Skills)

• 3 - 5 years of work experience.
• Great problem-solving skills.
• Consistent with the ability to deliver by promptly meeting deadlines.
• Great customer-centric skills
• Excellent interpersonal communication skills
• Proficient with Excel.