Team Lead at Genesis Deluxe Cinemas (GDC)

 Responsibilities

• Ensure Guests Film information are always available (film guides, box office tickets and promo materials)
• Check daily and ensure all tills are operatives and resolve any issues immediately
• Daily Ensure the cinema is always clean and organised accordingly
• Follow daily cashing up procedures and security policy to protect assets and revenue. Any cash difference must be resolved immediately
• Be firm and take immediate action for any Cash or Security Breach to all staff
• Ensure staff are presentable and have correct uniform
• Ensure cinema staff are trained on guest service standards
• Communicate 15min morning and evening meeting goals to office staff
• Daily review of all disciplinary matters, discuss with OM to resolve them