Team Member, Enterprise Application Support at United Bank for Africa (UBA)

Job Objective(s)

• To manage and provide support to the bank's enterprise applications and ensure 24/7 uptime.

Responsibilities

• Ensure proper documentation of enterprise application support process / procedures and configuration items.
• Ensure up-to-date procedures for both end-users and operators of these systems.
• Ensure timely understanding of any new software integration into company systems.
• Ensure preventative maintenance, including the installation of service packs, patches, hotfixes, and anti-virus software is carried out as at when due.
• Ensuring smooth running and availability of enterprise application at all times.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Take necessary and prompt corrective actions to ensure the achievement of set objectives
• Ensure that support issues raised by the business are resolved within the agreed TAT.
• Ensure mitigation against future occurrences
• Render periodic report for management decision making.
• Perform other duties as may be assigned by the Team Lead, Enterprise Application Support.

Qualifications

• Bachelor's Degree in any field
• 3 - 4 years related experience.

Candidate's Profile:

• We are looking for a candidate who has knowledge of supporting non-core banking enterprise application.
• Our ideal candidate must have at least 3 years enterprise application support experience.

Knowledge & Skills Required:

• Banking operations, policies and procedure
• SQL
• Basic enterprise integration skills
• Microsoft certification
• Swift knowledge
• Analytical skills.

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.