Technical Lead Engineer at Open Access Data Centres Limited

The Opportunity:

• The Data Centre Technical Lead position will lead the daily technical operations of the Data Centre.
• You will assistthe site operations team with operational goals and projects, ensuring delivery of high-quality services to our customers, meeting service level agreements and resolving documenting issues.
• You will lead the technical service level metrics for delivery, problem escalation/resolution processes and performance monitoring.
• The ability to work a flexible and prolonged off-hours schedule for planned and unplanned maintenance and will do standby and call-out services when required.

Role Responsibilities

• Lead site operations and maintenance of the data centre using world class principles and industry best practices.
• Support procedures for maintaining high standards of operations, product and service quality, reliability, and safety.
• Assist in the implementation of processes and procedures.
• Lead productivity and quality in accordance with the company’s requirements and direction.
• Lead all aspects of site infrastructure including the installation and maintenance of equipment.
• Assist in the implementation of necessary backup and recovery technologies through SOPs/EOP’s.
• Leading technical risk mitigation processes.
• Lead all site incidents to ensure prompt, efficient response and resolution.
• Lead capacity planning on cooling and power.
• Lead the infrastructure environment end-to-end to monitor the reliability and stability of the products and solutions deployed for each service with proactive tuning and improvements.
• Maintain up-to-date capacity related data as well as projections for available space, power, cooling to ensure
• proper mitigation is implemented proactively with proper planning, budgeting and execution timelines.
• Evaluate and promote site wide quality improvements and initiatives.
• Directly responsible for site planned and reactive maintenance.
• Directly responsible for the supervision of 3rd party suppliers working on mission-critical equipment.

Key Outputs of Role:

• Demonstrate success in decision-making activities.
• Demonstrate success in leading a multi-disciplined team.
• Demonstrate success in vendor and contracts supervision.
• Demonstrate success in technical operational supervision.
• Demonstrate success in facility and building services supervision.
• Demonstrate success in MEP supervision.
• Demonstrate success in Health & Safety.
• Demonstrate success in electrical fault finding.
• Demonstrate success in mechanical fault finding.
• Demonstrate success in operating plant and equipment safely.
• Demonstrate success in both planned and reactive maintenance.
• Demonstrate success in project implementation.

Your Qualifications:

Qualifications and Experience:

• Apprenticeship with formal engineering qualification.
• Certified Electrician.
• Certified Data Centre Professional or equivalent.
• BMS and control system knowledge.
• Network and cabling knowledge
• 7+ years' experience in technology,
• 5 years’ experience in data centre technical services.
• 5 years’ experience in building facility services.
• 5 years’ experience with mission critical electrical / mechanical plant.
• 5 years’ experience with MV / LV electrical systems, HVAC, fire, BMS.
• 5 years’ working experience in occupational Health and Safety.
• 5 years’ working experience in maintenance of mission critical systems.

Your knowledge.

• Expert knowledge of Data Centre technical operations, capacity planning.
• Expert knowledge of monitoring technology environments and solving availability, performance, and service level incidents.
• Expert knowledge of electrical systems 0-11KV.
• Expert knowledge of Mechanical systems including HVAC.
• Expert knowledge of Power Generation Systems.
• Expert knowledge of Building Fire Systems.
• Expert Knowledge of BMS and monitoring Systems.
• Knowledge of both fibre and copper connectivity.
• Knowledge of Regulatory and Statutory requirements.
• Knowledge of Health and Safety requirements respective to your site and country.
• Knowledge of Environmental Requirements respective to your site and country.
• Knowledge of MS Projects and other related Office 365 Packages.

Other Responsibilities

• Leading the Permit to Work system.
• Responsible for LOTO implementation.
• Electrical switching when needed up to 11KV.
• Mechanical isolation when needed.
• Standby for emergencies after hours.
• Assisting the project and build teams with technical related items.
• Assisting with budget activities and procurement to within company guidelines.
• Ensure the Data Centre is continually ready for customer visits.
• Produce reports as required by management.
• Keep all records up to date and secure in accordance with the data protection act.
• Complete training in H&S, fire prevention and/or first aid.
• Internal systems strategy and maintenance.
• M&E responsibility and co-ordination including external maintainers.
• Contractor and Supplier supervision.