Technical Support Engineer (Financial Technology) at iRecruiters Africa Limited

Job Description

• This role will be saddled with the responsibility of monitoring and addressing critical servers and technology infrastructure issues that support the clients of the company’s merchant services.

Key Responsibilities:

• Provide support for critical infrastructure and servers
• Monitor critical servers and infrastructure of the business to achieve zero downtime and low level of production issues.
• Provide analysis and real-time reporting on major technical incidents
• Support incident response on critical applications, infrastructure, and servers
• Serve as first-line technical support to the business core infrastructure and network servers
• Proactively identify opportunities to improve IT processes and systems to enhance overall efficiency.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Escalate and manage severity/priority incidents according to standards
• Promoting own skill development while also freely skill sharing between other teammates including client support; contributing to team knowledge base and overall process improvement
• Working and liaising with internal stakeholders (development and engineering, client success, product, delivery)
• Provide an in-depth level of problem determination and recovery

Requirements

• First degree in Computer Science or any relevant field
• 3+ years of Cognate experience in the Financial Technology or IT Infrastructure sector
• Ability to troubleshoot complex network servers and support cloud infrastructures.
• Knowledge of relational/document-oriented databases incl. SQL
• Familiarity with Python/Java programming is a plus
• Excellent communication and problem-solving skills
• Customer-focused mentality with attention to detail and accuracy
• Discipline in properly following up on all customer requests
• A critical thinker and excellent interpersonal skills.
• BenefitsCompensation: Highly competitive + other interesting benefits.