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  • Posted: Jul 27, 2023
    Deadline: Not specified
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    Seerbit is a fast growing Financial Technology company that seeks to bridge the gaps identified in Africas payment ecosystem, with presence in over 10 African countries and aggressively expanding our footprint in Africa. We are on a mission to shape the future of commerce not just in Africa but across the globe. Our results-driven environment enables us t...
    Read more about this company

     

    Technical Support Engineer

    What We Need

    • We are looking to hire a skilled technical support engineer to manage the efficiency of our technology and infrastructure to ensure that there is zero downtime and failures on our operating servers and networks.
    • This role will be saddled with the responsibility of monitoring and addressing critical servers and technology infrastructure issues that support the clients of our merchant services.

    What You Will Do

    • Provide support for critical infrastructure and servers
    • Monitor critical servers and infrastructure of the business to achieve zero downtime and low level of production issues.
    • Provide analysis and real-time reporting on major technical incidents
    • Support incident response on critical applications, infrastructure, and servers
    • Serve as first-line technical support to the business core infrastructure and network servers
    • Proactively identify opportunities to improve IT processes and systems to enhance overall efficiency.
    • Collaborate with internal teams to escalate and resolve complex technical problems.
    • Escalate and manage severity/priority incidents according to standards
    • Promoting own skill development while also freely skill sharing between other teammates, including client support; contributing to team knowledge base and overall process improvement
    • Working and liaising with internal stakeholders (development and engineering, client success, product, delivery)
    • Provide an in-depth level of problem determination and recovery

    Requirements

    • First degree in Computer Science or any relevant field
    • 3+ years of Cognate experience in the Financial Technology or IT Infrastructure sector
    • Ability to troubleshoot complex network servers and support cloud infrastructures.
    • Knowledge of relational/document-oriented databases incl. SQL
    • Familiarity with Python/Java programming is a plus
    • Excellent communication and problem-solving skills
    • Customer-focused mentality with attention to detail and accuracy
    • Discipline in properly following up on all customer requests
    • A critical thinker and excellent interpersonal skills.
    • BenefitsCompensation: Highly competitive

    Other Interesting Benefits

    • Medical cover
    • Flexible work schedule
    • Profit share
    • Learning and development opportunity

    Method of Application

    Interested and qualified? Go to SeerBit on seerbit.zohorecruit.com to apply

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