Technical Support Specialist (Fintech) at Terawork

Job Summary: 

• The role is to focus on ensuring the stability and the seamless functionality of our payment channels.
• The role involves providing technical assistance to internal teams, troubleshooting and collaborating with cross-functional teams to enhance operational efficiency.

Job Responsibilities:

• Good knowledge of Card Management systems and switches
• Supports card implementation for banks.
• Good knowledge of HSM.
• Supports any card related issues with Financial Institutions.
• Good knowledge of MasterCard, VISA and Verve operations.
• Manages and run end of day activities on AfriGo Card, MasterCard, VISA and Verve for transactions processing.
• Responsible for the operation of payment systems by monitoring and supporting of the payment systems and services.
• Analyse and interpret application logs and resolve identified issues.
• Provide technical support in identifying, investigating and resolving transaction-related issues.
• Proactive monitoring of processes and transactions leading to the identification of potential glitches
• Support UAT of all applications to be deployed.
• Setup Institutions, merchants, billers on appropriate platforms
• Review merchant’s onboarding form and contract before they are setup.
• Ensure that the right MCC is assigned to each merchant and make updates where necessary.
• Provide technical support to clients during integration on company payments channels/platforms.

Required Qualifications:

• Minimum of a bachelor’s degree in computer science or any related field, or equivalent experience.
• Certifications in relevant technologies (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• At least three (3) years of related experience is required.
• Proven experience in a technical support role, preferably in a FinTech or financial services environment.
• Familiarity with FinTech platforms and technologies. Deep understanding of IT security solutions and market dynamics.
• Strong understanding of payment systems, financial regulations, and security protocols
• Understanding of Unix commands and Project Management