Telesales Agent at Ascentech Services Limited

Location: Island, Lagos

Job Description

• Our Client is looking for a well-spoken telesales agent to be responsible for soliciting sales over the telephone.

Responsibilities

• Contact potential customers, read from a prescribed script focus on member-centric needs to close sales and document members’ information, transactions and reactions.
• Keep records as well as being able to handle all aspects of making a sale.
• Contact potential or existing members to inform them about a product or service.
• Ask questions to understand customer requirements and close sales.
• Answer questions about product and services.
• Direct prospects member's information in the database to the field sales agents
• Handle grievances to preserve the company’s reputation
• Go “one more” to meet sales quota and facilitate future sales
• Listen to the members’ needs to generate repeat sales.
• Keep up to date on all products’ knowledge and information
• Handle all calls and chats with courtesy, professionalism and highest quality.
• You are expected to make a minimum of 100 calls per day.
• Respond to members via channels assigned to you.

Requirements

• Bachelor's Degree
• Minimum of 2 years experience.
• Great sales ability and proven track record of successfully meeting sales quota preferably over the phone.
• Ability and willingness to learn about products and services specifications and benefits.
• Problem solver, perfect written and spoken communication
• Analytical profile with experience in customer service, telemarketing, and customer experience.
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
• Ability to start up a project from the scratch.
• Attention to detail
• Ready to get your hands dirty, because you will have to “roll up your sleeves”!
• Fluency in English and other Nigerian languages.
• Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours.